Carmel Mountain Rehabilitation & Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews

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What this means for your family
This facility is an excellent choice for physical rehabilitation due to its highly-rated therapy team and clean environment. However, families should remain vigilant regarding the security of personal belongings and closely monitor responsiveness to call lights, as some reports indicate staffing gaps during certain shifts.
Google Reviews
Google Reviews
121 reviews on Google“Families considering Carmel Mountain Rehabilitation & Healthcare Center will find a facility highly praised for its exceptional physical therapy and compassionate nursing staff. While many reviewers highlight a clean and welcoming environment, some families have reported serious concerns regarding patient privacy, theft of personal belongings, and inconsistent staffing levels during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Welcoming and supportive atmosphere
Concerns
- Staffing shortages and slow response times (mentioned by 4 reviewers)
- Theft or loss of patient belongings (mentioned by 2 reviewers)
- Inconsistent food quality and variety (mentioned by 3 reviewers)
- Privacy and confidentiality breaches
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific family members or medical details mentioned. For negative reviews, the owner uses a professional, empathetic tone and actively invites direct communication to resolve grievances.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
- 2What steps are in place to ensure that residents' personal belongings are kept secure and organized within their rooms?
- 3How does the nursing team manage call lights and response times during the busier shifts or overnight hours?
- 4Could you describe the current menu rotation and how you ensure there is variety and nutritional balance in the daily meals?
- 5What protocols are in place to protect resident privacy and confidentiality during medical treatments or daily care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team did everything in their powers to get her up and walking again. Unfortunately due to my mom’s resistance and medical history she did not regain her mobility. Words cannot express the gratitude my father and I have for everyone at CMR.”
“The care they provided for my mom was truly outstanding from start to finish. The staff went above and beyond every single day. they were not only professional and skilled, but also incredibly kind, patient, and genuinely caring.”
“Do not put your loved ones in this facility. They “lost” all of my father’s possessions! I put invaluable and irreplaceable family memoirs in his room to comfort him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of persistent deficiencies, particularly with families filing 14 complaints that triggered inspections. Infection control problems appear repeatedly across multiple surveys, alongside ongoing issues with care planning, medication management, and resident rights. While most violations have been corrected, one recent infection control deficiency remains without a correction plan, and the frequency of complaints suggests families have experienced significant care concerns worth investigating before visiting.
Jan 22, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 24, 2025Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Apr 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Carmel Mountain Rehabilitation & Healthcare Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 217 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit carmelmountain.net
Medicare data downloads
Original nursing home datasets
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