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Nursing HomeMedicaid

Carmel Mountain Rehabilitation & Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

11895 Avenue of Industry, Carmel Mountain Ranch · San Diego, CA 92128120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 121 Google reviews

5
4
3
2
1
Carmel Mountain Rehabilitation & Healthcare Center Nursing Home in San Diego, CA — Street View
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What this means for your family

This facility is an excellent choice for physical rehabilitation due to its highly-rated therapy team and clean environment. However, families should remain vigilant regarding the security of personal belongings and closely monitor responsiveness to call lights, as some reports indicate staffing gaps during certain shifts.

Google Reviews

Google Reviews

121 reviews on Google
Families considering Carmel Mountain Rehabilitation & Healthcare Center will find a facility highly praised for its exceptional physical therapy and compassionate nursing staff. While many reviewers highlight a clean and welcoming environment, some families have reported serious concerns regarding patient privacy, theft of personal belongings, and inconsistent staffing levels during certain shifts.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional physical therapy and rehabilitation
  • Compassionate and professional nursing staff
  • Clean and well-maintained facility
  • Welcoming and supportive atmosphere

Concerns

  • Staffing shortages and slow response times (mentioned by 4 reviewers)
  • Theft or loss of patient belongings (mentioned by 2 reviewers)
  • Inconsistent food quality and variety (mentioned by 3 reviewers)
  • Privacy and confidentiality breaches

Rating Trends

Tap a year to see what changed

234'13(2)'17(1)'19(1)'21(9)'23(20)'25(35)'26(23)

Distribution · 108 analyzed

5
82
4
10
3
2
2
2
1
12
13 reviews posted between Dec 20, 2023Dec 23, 2023 · 13 were 5-star

How They Respond to Reviews

63%response rate
Good

The owner provides highly personalized responses to positive reviews, often addressing specific family members or medical details mentioned. For negative reviews, the owner uses a professional, empathetic tone and actively invites direct communication to resolve grievances.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
  • 2What steps are in place to ensure that residents' personal belongings are kept secure and organized within their rooms?
  • 3How does the nursing team manage call lights and response times during the busier shifts or overnight hours?
  • 4Could you describe the current menu rotation and how you ensure there is variety and nutritional balance in the daily meals?
  • 5What protocols are in place to protect resident privacy and confidentiality during medical treatments or daily care?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The rehabilitation team did everything in their powers to get her up and walking again. Unfortunately due to my mom’s resistance and medical history she did not regain her mobility. Words cannot express the gratitude my father and I have for everyone at CMR.

Long-term resident's family · 2025★★★★★

The care they provided for my mom was truly outstanding from start to finish. The staff went above and beyond every single day. they were not only professional and skilled, but also incredibly kind, patient, and genuinely caring.

Rehab patient's family · 2026★★★★★

Do not put your loved ones in this facility. They “lost” all of my father’s possessions! I put invaluable and irreplaceable family memoirs in his room to comfort him.

Deceased patient's family · 2025☆☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
5.15hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
19.4%
CA
10.7%
San diego
11.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
CA
10.5%
San diego
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
14.4%
CA
10.4%
San diego
8.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
CA
13.7%
San diego
15.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
CA
7.0%
San diego
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San diego
98.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
79.7%
CA
93.2%
San diego
95.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
CA
94.2%
San diego
97.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
Above state avg (15.4)
14 complaint-triggered

This facility shows a concerning pattern of persistent deficiencies, particularly with families filing 14 complaints that triggered inspections. Infection control problems appear repeatedly across multiple surveys, alongside ongoing issues with care planning, medication management, and resident rights. While most violations have been corrected, one recent infection control deficiency remains without a correction plan, and the frequency of complaints suggests families have experienced significant care concerns worth investigating before visiting.

Jan 22, 2026Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 16, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 4, 2025Complaint
3
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Apr 24, 2025Routine
20
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Apr 24, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 26, 2024Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carmel Mountain Rehabilitation & Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 217 of 328

Ownership & Management

Key personnel

Burnam, SoonManaging Control - Governing BodyKalafer, MichaelManaging Control - Governing BodyMatthews, GlennManaging Control - Governing BodyPort, BarryOfficer / DirectorBurnam, SoonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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