Carlyle Healthcare & Sr Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
Watch Carlyle Healthcare & Sr Living
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in POINTE MANAGEMENT chain · Abuse citation
What this means for your family
While the facility is noted for its strong therapy and activity programs, the consistent reports of staffing shortages and management issues are concerning. We recommend that families observe response times during a visit and ask specifically about current staff-to-resident ratios to ensure your loved one will receive timely assistance.
Google Reviews
Google Reviews
15 reviews on Google“Carlyle Healthcare & Sr Living receives highly polarized feedback, with recent reviews highlighting significant concerns regarding management and staffing levels. While some visitors praise the therapy department and activities, multiple families and staff members have expressed frustration over slow response times and poor administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Excellent therapy department
- Engaging resident activities
- Caring direct-care staff
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 2 reviewers)
- Poor management and administrative communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your therapy department; could you tell me more about how the therapists work with residents to maintain their mobility?
- 2With the recent changes in state inspections, what specific steps is the administration taking to address the identified deficiencies and improve care quality?
- 3How does the management team ensure that communication remains clear and consistent between the staff and the families of residents?
- 4We'd love to hear more about the daily activity calendar—what are some of the most popular ways residents engage with each other here?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 6What is your strategy for ensuring that the direct-care staff has enough time to provide attentive, one-on-one care to every resident?
Personalized based on this facility's data
Key Review Excerpts
“Excellent therapy department, best activities around, caring staff.”
“They need more staff. how can you get help if no one is around to ask?!!? People are stuck in their room until someone finally remembers they needed something.”
“Horrible management staff. Would not ever put a family member there again. 4 days of nothing going as told.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple family complaints leading to federal violations, most recently for abuse and neglect protection in December 2024. The facility shows persistent problems across fire safety systems, nutrition and dietary services, and abuse prevention protocols, with these issues recurring across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the repeated nature of violations in critical safety areas suggests ongoing operational challenges that families should investigate thoroughly.
Jan 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 22, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Dec 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 15, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Dec 18, 2024
9-day denial
Ownership & Operations
Who Operates This Facility
Carlyle Healthcare & Sr Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 3 of 12 (Worst)
Ownership & Management
Owners
Lincoln Hcg LLC
Owner · Organization
S&c Holdings Illinois LLC
Owner · Organization
Stonewall Hcg LLC
Owner · Organization
Chankin, Kevin
Owner
Mermelstein, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit carlylehcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.