Carlton Senior Living Orangevale
Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality, compassionate memory care and a beautiful, peaceful environment. However, you should proactively establish a communication plan with the administration, as some family members have reported difficulty getting timely responses to calls and emails.
Google Reviews
Google Reviews
31 reviews on Google“Families considering Carlton Senior Living Orangevale can expect highly compassionate and professional care, particularly within the memory care unit. While many reviewers praise the beautiful, nature-focused grounds and the kindness of the staff, some families have experienced difficulties with communication and responsiveness from the office.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- Beautiful grounds with mature oak trees and courtyards
- High-quality memory care services
- Clean and well-maintained facility
Concerns
- Inconsistent communication from staff to families (mentioned by 2 reviewers)
- Difficulty reaching staff via phone or email (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses, particularly when discussing deceased residents or family transitions. They use emotional language like 'honored' and 'heartfelt' to connect with reviewers.
Questions for Your Tour
- 1We love the look of the mature oak trees and courtyards; what kind of outdoor activities do residents enjoy in those spaces?
- 2How does the care team ensure that family members are kept updated on a resident's well-being, especially if we can't reach someone by phone?
- 3Could you tell us more about the dining experience and how much input residents have regarding the daily menus?
- 4What is the protocol for handling medical emergencies or sudden changes in health during the night?
- 5I noticed the staff is often described as very compassionate; how do you maintain that level of professional care with 136 residents?
- 6How do you ensure that communication remains consistent between the nursing staff and the families during transitions in care?
Personalized based on this facility's data
Key Review Excerpts
“The love and attention she received from the care partners, medication techs, other staff and leadership team far exceeded my expectations.”
“They took great care of him while he was alive, and when the time came they bent over backwards to makeensure we could be by his side the whole time.”
“My mom moved into the Oak Ave. Carlton Memory Care wing in Aug 2022 and she passed away one year ago today peacefully in her sleep, surrounded by the campus's majestic oak trees and under the compassionate care of the entire Carlton organization.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 26, 2026Other
This report details a complaint investigation conducted on March 26, 2026, regarding allegations of inadequate care in meal service, feeding assistance, incontinence care, catheter care, and Hoyer transfers. All allegations cited were investigated and subsequently found to be Unfounded.
The facility failed to ensure that medications are administered strictly according to the physician's orders. This was evidenced by the administration of wrong medications to resident R1.
Mar 26, 2026ComplaintCleanReport
This report details a complaint investigation conducted on March 26, 2026, regarding allegations of inadequate care in meal service, feeding assistance, incontinence care, catheter care, and Hoyer transfers. All allegations cited were investigated and subsequently found to be Unfounded.
Mar 26, 2026ComplaintCleanReport
This report details a complaint investigation conducted on March 26, 2026, regarding allegations of inadequate care in meal service, feeding assistance, incontinence care, catheter care, and Hoyer transfers. All allegations cited were investigated and subsequently found to be Unfounded.
Mar 26, 2026OtherCleanReport
This report details a complaint investigation conducted on March 26, 2026, regarding allegations of inadequate care in meal service, feeding assistance, incontinence care, catheter care, and Hoyer transfers. All allegations cited were investigated and subsequently found to be Unfounded.
Feb 18, 2026ComplaintCleanReport
This report details an investigation into allegations of staff mishandling resident medications and failure to follow physician orders. The investigation found that the facility maintained proper medication logs and administered medications according to physician's orders. Consequently, all allegations were deemed Unfounded.
Feb 18, 2026ComplaintCleanReport
This report details an investigation into allegations of staff mishandling resident medications and failure to follow physician orders. The investigation found that the facility maintained proper medication logs and administered medications according to physician's orders. Consequently, all allegations were deemed Unfounded.
Feb 9, 2026ComplaintCleanReport
This report details an investigation into a complaint regarding a missing resident's property. The investigation found insufficient evidence to prove the alleged violation, leading to the allegation being deemed unsubstantiated. No citations were issued at the time of the visit.
Oct 9, 2025OtherCleanReport
The Case Management visit on 10/09/25 focused on an incident involving resident R1. The primary finding is that the facility did not report R1's fall and subsequent injury from 09/11/25 to the CCL in a timely manner, violating reporting requirements. This constitutes a Type B deficiency requiring corrective action and staff retraining.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living Llc;carlton Operations Et AL
DIRAR, EMANUEL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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