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Nursing HomeMedicaid

Caring House

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

510 South Ocotillo Road, Sacaton, AZ 85147100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 15 Google reviews

5
4
3
2
1
Caring House Nursing Home in Sacaton, AZ — Street View
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What this means for your family

While the facility is praised for its clean and social environment, recent reports of communication barriers and staff conduct are concerning. If you are considering this facility, ensure you have a direct, reliable point of contact for staff and ask how they handle resident-to-resident conflicts.

Google Reviews

Google Reviews

15 reviews analyzed
Caring House is generally praised for its clean, welcoming environment and active social atmosphere, with family members noting that residents are well-engaged rather than isolated. However, recent feedback highlights significant concerns regarding staff professionalism and the facility's ability to manage resident interactions and communication with out-of-state family members.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean10.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Welcoming social atmosphere
  • Engaging activities for residents
  • Friendly and attentive staff

Concerns

  • Staff professionalism and respectful conduct (mentioned by 2 reviewers)
  • Difficulty in communicating with staff or residents from off-site (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'15(1)4.75.0'17(2)5.05.0'19(1)3.75.0'24(3)4.5'26(2)

Distribution

5
12
4
2
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that the team maintains consistent, professional communication with family members when they are calling from off-site?
  • 2I noticed the facility has a very active social calendar; could you walk me through how you integrate new residents into these activities to ensure they feel welcomed?
  • 3Regarding the recent health inspection results, what specific steps is the leadership team taking to address those areas and improve the overall inspection rating?
  • 4How does the staff approach conflict resolution or sensitive conversations to ensure that every resident feels treated with the utmost respect and dignity?
  • 5In the event of a medical emergency, what is your protocol for notifying family members, and how do you ensure clear communication during those urgent times?
  • 6The facility is consistently praised for being well-maintained; how do you balance that high standard of cleanliness with the daily care needs of the 100 residents?

Personalized based on this facility's data


Key Review Excerpts

Lots of activities, friendly, clean, good therapy, the set up is more welcoming for socializing than most places I've seen. Not everyone just sitting in a long hall.

Long-term resident's family · 2016★★★★★

The Workers there are Disrespectful & they let the Residents Harass Each Other.

Community member · 2023☆☆☆☆

Please I need a staff email, from the facility urgently my brother has been there for many years now but I can get hold of his phone I can’t hear him speak to anything I don’t know if he’s still alive or needs urgent attention

Long-term resident's family · 2026★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.70hrs
OK
Registered nurses for medical care
Total Nursing
9.06hrs
OK
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
19.5%
AZ
20.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
12.1%
AZ
4.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
AZ
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
15.4%
AZ
11.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
14.4%
AZ
10.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
81.8%
AZ
91.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Better than Avg
Here
88.5%
US
79.7%
AZ
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
AZ
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (7.6)
3 complaint-triggered
$28,695 in fines

Caring House has faced recurring complaints from families, including serious concerns about resident protection from abuse and accident prevention that have persisted across multiple surveys. The facility shows ongoing issues with accident hazards and safety supervision, resident assessment and care planning, and building safety systems. While the facility has addressed most deficiencies with correction dates, the pattern of repeat problems in critical safety areas warrants careful consideration during your visit.

Sep 18, 2025Complaint
2
0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 25, 2025Routine
10
0161ModerateCorrected

Construction Deficiencies

Use approved construction type or materials.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Jul 29, 2024Complaint
1
0689Minor

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 15, 2023Routine
9
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291ModerateCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0808MinorCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Aug 12, 2022Routine
6
0916ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0576ModerateCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0623ModerateCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161MinorCorrected

Construction Deficiencies

Use approved construction type or materials.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Sep 18, 2025

$13,260

Fine

Nov 8, 2024

$15,435

Payment Denial

Nov 8, 2024

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Caring House

Organization Type

government

Ownership & Management

Owners

Gila River Health Care Corporation

Owner · Organization

100%

Key personnel

Ayres, CarlW-2 Managing EmployeeHaake, MaxW-2 Managing EmployeeKramer, DarcyW-2 Managing EmployeeHorton, RobertOfficer / DirectorSchurz, MyronOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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