Carillon INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 247 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality rehabilitation and premium dining experiences. However, if you choose this facility, you should establish a clear communication plan with the administration, as some family members have struggled to get timely responses to important inquiries.
Google Reviews
Google Reviews
247 reviews on Google“Carillon Inc is highly regarded for its exceptional rehabilitation services and high-quality dining, with many families praising the compassionate nursing and therapy teams. While the majority of residents enjoy a vibrant community with frequent activities, some families have reported serious concerns regarding communication responsiveness and transparency in pricing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- High-quality, varied dining services
- Compassionate and attentive nursing staff
- Engaging community activities and social events
Concerns
- Lack of responsiveness to family communications (mentioned by 2 reviewers)
- Inconsistency in pricing transparency (mentioned by 2 reviewers)
- Increasing cost of living adjustments
Rating Trends
Tap a year to see what changed
Distribution · 233 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining variety here; could you tell us more about how the menus are planned and if residents have input?
- 2Since we are looking for a high level of engagement, what kind of social events or community activities are currently popular with the residents?
- 3With the specialized memory care certification, how do you tailor daily routines to support residents with different stages of cognitive needs?
- 4How does the nursing team handle communication with family members, and what is the best way for us to stay updated on our loved one's well-being?
- 5We are interested in the rehabilitation services mentioned in your positive reviews; how does the physical therapy team work with residents to maintain their mobility?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The experience that Carillon has provided to our family from the first tour to move-in has been outstanding. I have been blown away over and over at the level of support and service provided by the staff and administrators.”
“Carillon has proven to be the exact opposite! The nurses and nursing staff are compassionate, hard working, and knowledgeable. The therapists display great skill. Housekeeping does an amazing job. Almost every meal has been excellent.”
“Since moving to Carillon, we have experienced the highest quality of service and dining equal to five star restaurants and resorts that we have have been fortunate to visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 11 complaint-triggered deficiencies including concerns about pain management, abuse reporting, and medication services. The most recurring issues involve resident assessment and care planning, medication management, and infection control. While all deficiencies show correction dates, the pattern of ongoing complaints through 2025 suggests persistent quality concerns that families should carefully consider.
Apr 25, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2025Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 28, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 25, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 21, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 27, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jan 27, 2024
$57,321
Fine
May 30, 2023
$1,398
Ownership & Operations
Who Operates This Facility
Carillon INC
nonprofit
LIFE CARE SERVICES LLC
PAMELA RODDY
Chain Affiliation
Life Care Services
45 facilities nationwide
Ownership & Management
Owners
Carillon, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
247 reviews from families & visitors
Official Website
Visit carillonlubbock.com
Medicare data downloads
Original nursing home datasets
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