Careone at Parsippany
Strong Medicare quality ratings; families often praise engaging and energetic activities program. Still worth an in-person visit.
based on 201 Google reviews

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What this means for your family
While the facility offers an excellent activities program and high-quality rehabilitation therapy, the recurring reports of neglect and slow response times are concerning. We strongly recommend that families visit at different times of the day and ask specifically about the nurse-to-patient ratio during the evening and weekend shifts before making a decision.
Google Reviews
Google Reviews
201 reviews on Google“CareOne at Parsippany receives highly polarized feedback, with a significant number of recent reviews praising the activities department and facility cleanliness, while others report severe neglect and communication failures. Families frequently highlight the energetic activities program and modern facility, but critical concerns persist regarding understaffing, slow response times for basic assistance, and inconsistent medical care. Prospective families should be aware of the stark contrast between the positive experiences of some and the serious allegations of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and energetic activities program
- Clean, modern, and well-maintained facility
- Effective physical and rehabilitation therapy
- Supportive and friendly administrative staff
Concerns
- Understaffing leading to slow response times for basic needs (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 8 reviewers)
- Inconsistent medical care and medication management errors (mentioned by 6 reviewers)
- Hygiene issues including infrequent showers and odors (mentioned by 5 reviewers)
- Theft or loss of personal belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 222 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your activities program; could you tell us more about how you keep residents engaged and energetic throughout the week?
- 2How does the nursing team ensure that medication schedules are followed accurately and that any changes in a resident's condition are communicated promptly to the family?
- 3With the facility being so modern and well-maintained, what specific protocols do you have in place to ensure high standards of cleanliness and hygiene in the resident rooms?
- 4What is the process for tracking and securing personal belongings to ensure nothing gets lost or misplaced during a resident's stay?
- 5In the event of a medical emergency after hours, what is the immediate protocol for contacting both the physician and the family?
- 6How does the administrative team ensure that family members are kept 'in the loop' regarding daily updates or any changes in a resident's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at CareOne is outstanding! Josh has been a great support in helping my mother recover from a recent injury.”
“There is always a problem with the call bells for patients to notify staff. The only way to communicate is to yell, then the staff ask why are you yelling.”
“My father was transferred in this facility because he needed to go to hospice. We spoke to the administration and they had spoken to us that my father’s insurance would not cover everything at his stay here,which was fine and that we would pay the difference and we understood that. May 28 my father passed and we were all grieving in his room, came out of his room and the 2 administrators were outside his room , o”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has corrected all 16 federal deficiencies found across recent surveys, though families have filed complaints that triggered 4 investigations. The most recurring issues involve resident assessment and care planning, medication management, and overall quality of care, with problems appearing consistently across multiple survey years rather than being isolated incidents. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Dec 19, 2025Routine12
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 19, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 13, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Apr 8, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Careone at Parsippany
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 10 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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