Careone at Livingston
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and memory care programs, making it a strong candidate for those specific needs. However, because some families have reported concerns regarding staffing levels and responsiveness, we recommend visiting during off-peak hours and asking specifically about their current staffing ratios and turnover management.
Google Reviews
Google Reviews
31 reviews on Google“CareOne at Livingston receives high praise for its therapy department, clean facilities, and compassionate staff, particularly within their memory care unit. However, some families have expressed serious concerns regarding staffing levels, high turnover, and responsiveness to urgent resident needs. While many report excellent experiences, prospective families should be aware of these inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Clean and well-maintained facility
- Compassionate and attentive memory care staff
- Nutritious and high-quality dining options
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- High staff turnover and low morale (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how are those sessions integrated into a resident's daily routine to ensure they stay active?
- 2I noticed the facility has a high capacity of 120 residents; how do you ensure that staff members remain consistently available and responsive to individual needs throughout the day?
- 3With the recent focus on maintaining high standards, what steps is the leadership team taking to support staff retention and ensure a stable, familiar care team for the residents?
- 4Could you walk me through the protocol for medical emergencies or sudden changes in a resident's health status during the evening and weekend hours?
- 5I see that you engage with feedback online; how do you incorporate suggestions from families to improve the daily dining and activity experiences for your residents?
- 6Regarding the recent health inspection reports, what specific improvements or changes have been implemented to address those findings and enhance the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy dept. At care one not only got me walking but. I no longer use a wheelchair and I left care one on Dec . 30, 2023 and now live independently”
“CareOne has provided excellent support for my mother in their memory support facility. Staff is caring, attentive and hardworking. Additionally the nursing support is of the highest standard”
“The facilities are clean, modern, and well-kept. Her room always is tidy (and smells good!). The food is well above average. The ratio of staff to patients is favorably low.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Livingston has recurring issues across multiple care areas, with families filing formal complaints in five instances. The facility shows persistent problems with medication management and pharmacy services, fire safety systems, and resident assessment processes across multiple surveys. While all deficiencies have correction dates, the pattern of recurring issues in medication safety and assessment accuracy, combined with family complaints about treatment quality and resident rights, suggests ongoing operational challenges that warrant careful consideration.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 21, 2025Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2024Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 13, 2023Complaint3
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 4, 2022Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Careone at Livingston
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 6 of 37 (Best)
Ownership & Management
Owners
Care One LLC
Owner · Organization
Straus, Daniel
Owner
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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