Care Pavilion Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 187 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (38 vs median 8.0)
Bottom 25% in PA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in BEDROCK CARE chain · $390,201 in fines · Abuse citation
What this means for your family
While the facility's physical therapy and concierge departments receive consistent praise, the recent surge in reports regarding unsanitary conditions and neglect is concerning. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's hygiene and ensure their medical needs are being met, as communication from staff can be inconsistent.
Google Reviews
Google Reviews
187 reviews on Google“Care Pavilion presents a highly polarized environment where experiences vary drastically between departments and individual staff members. While many reviewers praise the physical therapy team and specific concierge staff for their dedication, a significant number of families report severe concerns regarding facility cleanliness, chronic understaffing, and neglect of basic patient needs. Prospective families should be aware that while some visitors report a clean and professional environment, others describe persistent issues with odors, pests, and slow response times to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Helpful and responsive concierge staff
- Professional and welcoming front desk/reception
- Strong activity programs for residents
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 9 reviewers)
- Unsanitary conditions including odors, pests, and dirty rooms (mentioned by 12 reviewers)
- Lack of basic patient care and hygiene assistance (mentioned by 8 reviewers)
- Poor communication regarding patient health status and medical emergencies (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's size of 396 residents, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance with daily hygiene?
- 2I noticed your therapy teams are highly regarded; could you walk me through how those services are integrated into the daily routine for residents who need rehabilitation?
- 3Could you describe the current housekeeping schedule and the specific measures taken to maintain a clean and odor-free environment throughout the living areas?
- 4How does your nursing team communicate updates regarding a resident's health status or medical changes to family members, and what is your process for notifying us during an emergency?
- 5The activity program seems quite active; what are some of the most popular social events or programs that residents look forward to each week?
- 6With the current staffing levels, how do you ensure that medication management is consistently accurate and that residents receive their doses on time?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses, Staff and the Recreations Department take good care of my dad! The Staff are patient and friendly. They are always helpful and also accommodate my needs.”
“The biggest problem with this nursing home is there's no Manners to the telephone answering service on the 4fl .the best person is Marquita who answers the phone the receptionist downstairs she is the best”
“The nurses are overwhelmed, I mean 22 patients all with chronic pain would be overwhelming for super man. The nutrition, again is lacking due to financial support”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious ongoing concerns with frequent family complaints triggering over half of its 137 deficiencies across 28 surveys. The most recurring problems involve resident protection from abuse and neglect, accident prevention and safety hazards, and environmental cleanliness including pest control issues. While the facility corrects violations when cited, the persistent pattern of similar deficiencies—particularly safety and protection issues continuing through 2025—suggests systemic problems that families should carefully consider before placement.
Dec 22, 2025Routine40
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Dec 22, 2025Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 11, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Feb 18, 2025
$42,627
Payment Denial
Feb 18, 2025
28-day denial
Fine
Dec 26, 2023
$112,277
Fine
Aug 16, 2023
$30,800
Ownership & Operations
Who Operates This Facility
Care Pavilion Nursing and Rehabilitation Center
for profit
Chain Affiliation
Bedrock Care
8 facilities nationwide
Chain avg rating: 2.1/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit carepavilionhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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