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Nursing HomeMedicaid Investigative

Care Pavilion Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6212 Walnut Street, West Philadelphia · Philadelphia, PA 19139396 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 187 Google reviews

5
4
3
2
1
Care Pavilion Nursing and Rehabilitation Center Nursing Home in Philadelphia, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (38 vs median 8.0)

Bottom 25% in PA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in BEDROCK CARE chain · $390,201 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility's physical therapy and concierge departments receive consistent praise, the recent surge in reports regarding unsanitary conditions and neglect is concerning. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's hygiene and ensure their medical needs are being met, as communication from staff can be inconsistent.

Google Reviews

Google Reviews

187 reviews on Google
Care Pavilion presents a highly polarized environment where experiences vary drastically between departments and individual staff members. While many reviewers praise the physical therapy team and specific concierge staff for their dedication, a significant number of families report severe concerns regarding facility cleanliness, chronic understaffing, and neglect of basic patient needs. Prospective families should be aware that while some visitors report a clean and professional environment, others describe persistent issues with odors, pests, and slow response times to call bells.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities8.0Meds3.0Memory2.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Helpful and responsive concierge staff
  • Professional and welcoming front desk/reception
  • Strong activity programs for residents

Concerns

  • Chronic understaffing and slow response to call bells (mentioned by 9 reviewers)
  • Unsanitary conditions including odors, pests, and dirty rooms (mentioned by 12 reviewers)
  • Lack of basic patient care and hygiene assistance (mentioned by 8 reviewers)
  • Poor communication regarding patient health status and medical emergencies (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'19(7)'21(13)'23(65)'25(44)'26(16)

Distribution · 188 analyzed

5
101
4
22
3
15
2
4
1
46
12 reviews posted between Oct 24, 2023Oct 27, 2023 · average 4.6
12 reviews posted between Oct 12, 2023Oct 13, 2023 · 9 were 5-star

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's size of 396 residents, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance with daily hygiene?
  • 2I noticed your therapy teams are highly regarded; could you walk me through how those services are integrated into the daily routine for residents who need rehabilitation?
  • 3Could you describe the current housekeeping schedule and the specific measures taken to maintain a clean and odor-free environment throughout the living areas?
  • 4How does your nursing team communicate updates regarding a resident's health status or medical changes to family members, and what is your process for notifying us during an emergency?
  • 5The activity program seems quite active; what are some of the most popular social events or programs that residents look forward to each week?
  • 6With the current staffing levels, how do you ensure that medication management is consistently accurate and that residents receive their doses on time?

Personalized based on this facility's data


Key Review Excerpts

The Nurses, Staff and the Recreations Department take good care of my dad! The Staff are patient and friendly. They are always helpful and also accommodate my needs.

Long-term resident's family · 2024★★★★★

The biggest problem with this nursing home is there's no Manners to the telephone answering service on the 4fl .the best person is Marquita who answers the phone the receptionist downstairs she is the best

Family member · 2024★★★☆☆

The nurses are overwhelmed, I mean 22 patients all with chronic pain would be overwhelming for super man. The nutrition, again is lacking due to financial support

Patient · 2025☆☆☆☆
Source: 187 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

11

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility72.8%
Worse than Avg
Here
72.8%
US
93.4%
PA
87.1%
Philadelphia
78.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
15.3%
PA
18.4%
Philadelphia
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
PA
17.6%
Philadelphia
14.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.4%
PA
17.8%
Philadelphia
12.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
PA
8.3%
Philadelphia
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
19.4%
PA
26.0%
Philadelphia
23.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
79.7%
PA
68.7%
Philadelphia
49.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.0%
Worse than Avg
Here
18.0%
US
81.8%
PA
69.2%
Philadelphia
51.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
PA
1.4%
Philadelphia
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
4penalties
Well above state avg (10.1)
55 complaint-triggered
$390,201 in fines

This facility shows serious ongoing concerns with frequent family complaints triggering over half of its 137 deficiencies across 28 surveys. The most recurring problems involve resident protection from abuse and neglect, accident prevention and safety hazards, and environmental cleanliness including pest control issues. While the facility corrects violations when cited, the persistent pattern of similar deficiencies—particularly safety and protection issues continuing through 2025—suggests systemic problems that families should carefully consider before placement.

Dec 22, 2025Routine
40
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0029Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Dec 22, 2025Complaint
5
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Nov 13, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 11, 2025Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 26, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 11, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Feb 18, 2025

$42,627

Payment Denial

Feb 18, 2025

28-day denial

Fine

Dec 26, 2023

$112,277

Fine

Aug 16, 2023

$30,800

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care Pavilion Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Bedrock Care

Chain Size

8 facilities nationwide

Chain avg rating: 2.1/5 · Rank 10 of 10 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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