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Nursing HomeMedicaid

Care Nursing & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

200 County Road 616, Brownwood, TX 7680297 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 25 Google reviews

5
4
3
2
1

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What this means for your family

This facility has a strong historical reputation for excellent long-term care and a friendly atmosphere. However, recent reviews indicate a decline in consistency, specifically regarding the attitude of certain nursing assistants and the management of personal belongings. Families should prioritize asking about current staffing stability and how the facility tracks and protects residents' personal property.

Google Reviews

Google Reviews

25 reviews on Google
Families can expect a facility that has historically provided excellent long-term care, with many reviewers praising the nursing staff and the cleanliness of the building. However, recent reviews highlight significant concerns regarding specific staff members' attitudes and issues with the management of personal belongings like clothing. While many residents' families report a warm, community-like atmosphere, there are documented instances of poor communication and unprofessional behavior by certain caregivers.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean5.0Activities5.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and well-trained nursing staff
  • Clean and well-maintained facility
  • Engaging community atmosphere and holiday events
  • Helpful and professional administrative tours

Concerns

  • Unprofessional attitude from specific CNA staff (mentioned by 2 reviewers)
  • Loss or mishandling of residents' personal clothing
  • Inconsistent staff politeness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92018(17)2.72021(3)5.02022(1)5.02023(1)2.02025(1)5.02026(4)

Distribution · 27 analyzed

5
23
4
0
3
1
2
2
1
1

How They Respond to Reviews

12%response rate
Generic

The owner uses highly standardized, template-based responses that follow a predictable structure. While they acknowledge the reviewer by name, they rely on canned phrases to express concern and redirect complaints to a corporate hotline or customer service number.

Questions for Your Tour

  • 1I noticed your administrative team is very professional during tours; how do you ensure that same level of care and politeness is maintained by the CNA and floor staff during daily shifts?
  • 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure residents' personal clothing and belongings are tracked and handled carefully?
  • 3With the CMS staffing rating being a 3/5, what steps is the facility currently taking to increase staffing levels or improve the consistency of care?
  • 4How does the nursing team handle communication with families to ensure we are always updated on any changes in a resident's health or daily needs?
  • 5We love hearing about the engaging community atmosphere and holiday events mentioned by others; what kind of social activities or celebrations does the community look forward to most?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?

Personalized based on this facility's data


Key Review Excerpts

My mother lived at Care Nursing and Rehab for 4 years. The quality of care was excellent. Mom was very well taken care of. The facility is clean and up to date. The staff was well trained and knowledgeable. The food was excellent and I often ate with her. The holiday parties were fun for my family.

Long-term resident's family · 2018★★★★★

Most of the staff is wonderful. They truly care. However, Megan a CNA clearly hates her job. She is constantly giving my mom attitude. Megan has even refused to change my mother because she can't "bridge".

Long-term resident's family · 2025★★☆☆☆

We came in to tour the apartments and facility. The staff was very helpful and gave us a delightful tour. We spoke with residents who love the facility. That helped us make our decision to relocate to Early.

Prospective resident's family · 2018★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.4%
TX
9.4%
Brown
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
TX
18.4%
Brown
18.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
TX
2.5%
Brown
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.3%
TX
14.9%
Brown
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.4%
TX
14.2%
Brown
19.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
14.4%
TX
16.1%
Brown
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Brown
93.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Brown
94.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
TX
1.5%
Brown
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
8 complaint-triggered

Families filed multiple complaints triggering inspections, including an unresolved nurse aide training issue from 2026. The facility shows recurring problems with accident prevention, medication management, and infection control across multiple surveys. While most deficiencies were corrected, the pattern of repeated issues in core care areas and one uncorrected staffing problem warrant careful consideration during any visit.

Jan 8, 2026Complaint
1
0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Mar 15, 2025Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 8, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jan 18, 2024Complaint
5
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jul 6, 2023Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Nov 30, 2022Routine
3
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

BROWNWOOD III ENTERPRISES, LLC

Administrator

CHELSEY ALLEN

Chain Affiliation

Chain Name

Creative Solutions in Healthcare

Chain Size

149 facilities nationwide

Chain avg rating: 2.7/5 · Rank 19 of 148

Ownership & Management

Owners

West Wharton County Hospital District

Owner · Organization

Key personnel

Bowers, SeanManaging Control - Governing BodyCisneros, AlfredManaging Control - Governing BodyCobb, TravisManaging Control - Governing BodyCooper, StephenManaging Control - Governing BodyHardin, SherrieManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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