Care Haven Center
Strong Medicare quality ratings; families often praise highly praised social work and administrative support. Still worth an in-person visit.
based on 77 Google reviews

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What this means for your family
Care Haven Center has a strong reputation for its social work and therapy departments, which can be invaluable for rehab patients. However, you should be aware of recurring reports regarding facility odors and inconsistent responsiveness to call lights. We recommend visiting in person during off-hours to assess the environment and asking management directly about their current staffing ratios and cleaning protocols.
Google Reviews
Google Reviews
77 reviews on Google“Care Haven Center receives polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members like the social worker. However, significant concerns persist regarding facility odors, inconsistent responsiveness to patient needs, and occasional lapses in basic care such as hygiene and laundry management. Families should be aware that experiences appear to vary greatly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised social work and administrative support
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Friendly and compassionate frontline nursing staff
Concerns
- Unpleasant and persistent odors throughout the facility (mentioned by 4 reviewers)
- Slow or non-existent response times to patient call lights (mentioned by 4 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 3 reviewers)
- Understaffing or poor staff-to-patient ratios (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily care routines?
- 2With a capacity of 68 residents, what is your current strategy for managing staff availability to ensure call lights are answered promptly throughout the day?
- 3We’ve heard great things about your physical and occupational therapy programs; could you walk us through how those sessions are integrated into a resident's daily schedule?
- 4Maintaining a fresh environment is important to us; what is your current protocol for housekeeping and facility-wide odor management?
- 5Given the recent health inspection findings, what specific steps is your leadership team taking to improve your compliance and quality of care metrics?
- 6How do you ensure consistent attention to personal hygiene and grooming for residents who may require more hands-on assistance?
Personalized based on this facility's data
Key Review Excerpts
“Keli Schench stepped up and stayed past quitting time on a Friday until she was able to rectify the issue so we wouldn’t have to wait until Tuesday and be charged 500.00 a day extra.”
“The staff is rude to their patients AND the family members. Asking a simple question will get you quite an attitude. They did not change our family members clothes for 3 days. It also reeks in there!”
“The rehab dept got her back to where she needed to be. The one person that really stood out, went above and beyond, was so knowledgeable, caring and was so good at her job was Kelly the social worker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care Haven Center shows persistent patterns of deficiencies across four surveys, including resident rights violations, care planning issues, and nutrition problems. Families have filed complaints about meal service and care quality, with some 2026 issues still requiring correction. While most deficiencies appear corrected, recurring problems with resident rights, food service, and care planning suggest ongoing operational challenges that warrant careful consideration.
Jan 21, 2026Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 21, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 6, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Sep 6, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 1, 2023Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Care Haven Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 22 of 188
Ownership & Management
Owners
Genesis Wv Holdings LLC
Owner · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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