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Nursing HomeMedicaid Top Rated

Care Haven Center

Strong Medicare quality ratings; families often praise highly praised social work and administrative support. Still worth an in-person visit.

2720 Charles Town Road, Martinsburg, WV 2540168 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 77 Google reviews

5
4
3
2
1
Care Haven Center Nursing Home in Martinsburg, WV — Street View
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What this means for your family

Care Haven Center has a strong reputation for its social work and therapy departments, which can be invaluable for rehab patients. However, you should be aware of recurring reports regarding facility odors and inconsistent responsiveness to call lights. We recommend visiting in person during off-hours to assess the environment and asking management directly about their current staffing ratios and cleaning protocols.

Google Reviews

Google Reviews

77 reviews on Google
Care Haven Center receives polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members like the social worker. However, significant concerns persist regarding facility odors, inconsistent responsiveness to patient needs, and occasional lapses in basic care such as hygiene and laundry management. Families should be aware that experiences appear to vary greatly depending on the specific unit and staff on duty.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean5.0Activities9.0MedsN/AMemoryN/AComms6.0Value3.0

Strengths

  • Highly praised social work and administrative support
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Friendly and compassionate frontline nursing staff

Concerns

  • Unpleasant and persistent odors throughout the facility (mentioned by 4 reviewers)
  • Slow or non-existent response times to patient call lights (mentioned by 4 reviewers)
  • Inconsistent hygiene and personal care for residents (mentioned by 3 reviewers)
  • Understaffing or poor staff-to-patient ratios (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(5)'24(4)'26(12)

Distribution · 62 analyzed

5
43
4
5
3
3
2
1
1
10

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily care routines?
  • 2With a capacity of 68 residents, what is your current strategy for managing staff availability to ensure call lights are answered promptly throughout the day?
  • 3We’ve heard great things about your physical and occupational therapy programs; could you walk us through how those sessions are integrated into a resident's daily schedule?
  • 4Maintaining a fresh environment is important to us; what is your current protocol for housekeeping and facility-wide odor management?
  • 5Given the recent health inspection findings, what specific steps is your leadership team taking to improve your compliance and quality of care metrics?
  • 6How do you ensure consistent attention to personal hygiene and grooming for residents who may require more hands-on assistance?

Personalized based on this facility's data


Key Review Excerpts

Keli Schench stepped up and stayed past quitting time on a Friday until she was able to rectify the issue so we wouldn’t have to wait until Tuesday and be charged 500.00 a day extra.

Long-term resident's family · 2025★★★★★

The staff is rude to their patients AND the family members. Asking a simple question will get you quite an attitude. They did not change our family members clothes for 3 days. It also reeks in there!

Family member · 2024☆☆☆☆

The rehab dept got her back to where she needed to be. The one person that really stood out, went above and beyond, was so knowledgeable, caring and was so good at her job was Kelly the social worker.

Rehab patient's family · 2025★★★★★
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.3%
WV
17.2%
Berkeley
10.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
14.4%
WV
15.6%
Berkeley
8.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.5%
WV
14.0%
Berkeley
10.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.4%
WV
22.3%
Berkeley
13.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WV
97.6%
Berkeley
89.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
WV
7.2%
Berkeley
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
WV
78.4%
Berkeley
79.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
WV
79.4%
Berkeley
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Berkeley
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (13.8)
4 complaint-triggered

Care Haven Center shows persistent patterns of deficiencies across four surveys, including resident rights violations, care planning issues, and nutrition problems. Families have filed complaints about meal service and care quality, with some 2026 issues still requiring correction. While most deficiencies appear corrected, recurring problems with resident rights, food service, and care planning suggest ongoing operational challenges that warrant careful consideration.

Jan 21, 2026Routine
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 21, 2026Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 6, 2024Routine
12
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Minimal · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0912Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Sep 6, 2024Complaint
2
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 1, 2023Routine
10
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care Haven Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 22 of 188

Ownership & Management

Owners

Genesis Wv Holdings LLC

Owner · Organization

100%

Fc Gen Operations Investment LLC

Owner (parent company) · Organization

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorAlbaugh, MirandaManagerHeffner, MeganManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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