Capstone Healthcare of Hughes Springs
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation services. However, because of a past report regarding lost personal items, you should specifically ask management about their protocols for securing resident belongings and how they handle property disputes.
Google Reviews
Google Reviews
32 reviews analyzed“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like their own family. While the facility excels in rehabilitation and person-centered care, one serious historical report of lost personal property and poor communication regarding a resident's discharge should be addressed with management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and skilled nursing services
- Clean and secure facility environment
- Engaging community events and activities
Concerns
- Loss of resident personal property
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you foster that culture of care among your team?
- 2With the great feedback regarding your community events, what kind of social activities or group outings do residents typically participate in during the week?
- 3Since the facility is so well-regarded for its cleanliness and security, what specific protocols do you have in place to ensure residents' personal belongings and valuables stay safe and organized?
- 4How does the nursing team coordinate care and communication with families during medical emergencies or sudden changes in health status?
- 5I noticed your high ratings for rehabilitation services; could you tell me more about how the skilled nursing and rehab teams work together to help residents regain their independence?
- 6With the 4-star staffing rating, how do you ensure that the care remains consistent and personalized for each of your 69 residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team is great as well, I have seen it first hand, as they have brought people back to a better quality of life, as I believe that is the goal of this facility”
“The administrator personally visited with me about my concerns.”
“I am a current tenant at Hughes Springs Seniors Apartments and Capstone of Hughes Springs is always doing events at our community, whether it be a lunching or calling Bingo they never disappoint.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
4
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring issues in resident assessments and care planning, fire safety systems, and medication management appearing across multiple surveys from 2023 through 2025. Families have filed complaints that triggered inspections, including serious issues involving resident abuse protection and dignity rights that continue to resurface. While the facility corrects deficiencies when cited, the persistent recurrence of problems in critical care areas suggests ongoing systemic challenges that families should carefully consider.
Feb 18, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 2, 2025Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
CAPSTONEHUGHES SPRINGS OPCO, LLC
TROY KERSEY
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit capstonehughessprings.com
Medicare data downloads
Original nursing home datasets
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