Canyon West of Cascadia
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
Canyon West offers a strong rehabilitation program and a welcoming environment that many families appreciate. However, because multiple reviewers have reported serious issues with communication and medical neglect, we strongly advise you to visit in person, observe the staff-to-resident interaction, and ask for a clear plan on how they will keep you updated on your loved one's medical progress.
Google Reviews
Google Reviews
121 reviews on Google“Canyon West of Cascadia receives a high volume of positive reviews praising its rehabilitation therapy team, friendly staff, and welcoming environment. However, there are serious, recurring reports of neglect, poor communication, and inadequate medical management, particularly regarding pain control and responsiveness to family inquiries. Families should be aware of this significant divide between the positive experiences of many and the critical safety concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Welcoming and friendly nursing staff
- Clean and well-maintained facility environment
- Responsive admissions and administrative support
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Neglect and poor medical/pain management (mentioned by 4 reviewers)
- Understaffing or lack of responsiveness to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of staying connected, what is the best way for families to reach the nursing staff or a resident's primary care team when they have urgent questions?
- 2I noticed your rehabilitation team is highly regarded; how do you ensure that same level of attentive, consistent care is maintained for residents who are not in active therapy?
- 3Could you walk me through your current process for medication management and how you ensure residents receive their treatments on time, especially during shift changes?
- 4With the facility currently housing over 100 residents, how do you ensure that staff remain responsive to individual needs and call lights throughout the day and night?
- 5What specific protocols do you have in place to monitor and manage pain levels to ensure residents remain comfortable and well-supported?
- 6What kind of social activities or daily engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“I found a down home style and atmosphere that I was hoping to find. Alina was above and beyond what I would have expected and was treated like family. Max (PT) worked me hard but not beyond limits and was generally very happy to work with and again treated me like family.”
“As a healthcare provider I do NOT recommend this facility. I personally called multiple times, left multiple voice-mails attempting to get information on a patient they recently discharged. After being hung up on, transferred to multiple lines. Phone calls ignored.”
“My daughter-in-law was there for 9 months. She never received treatment for her orthopedic problem. By the time she left she was septic with infected skin, bed sores which will require skin grafts, and was malnourished since she quit eating when she became septic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canyon West has a concerning pattern of ongoing care problems, with families filing complaints that triggered 6 recent deficiencies in February 2025. The facility struggles most with infection control, resident rights, and care quality, with some issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the persistence of problems in core care areas and recent family complaints suggest families should carefully evaluate current conditions before visiting.
Apr 16, 2026Complaint10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2026Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 7, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 7, 2025Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 24, 2021Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Canyon West of Cascadia
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 43
Ownership & Management
Owners
Cascadia Idaho Operations LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit canyonwestofcascadia.com
Medicare data downloads
Original nursing home datasets
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