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Strong Medicare quality ratings; public reviewers often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.
based on 121 Google reviews
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Canyon West of Cascadia has a strong overall Medicare rating. Public reviewers frequently mention: highly effective rehabilitation and therapy team and welcoming and friendly nursing staff. Review the component ratings and current source records before deciding.
Canyon West of Cascadia receives a high volume of positive reviews praising its rehabilitation therapy team, friendly staff, and welcoming environment. However, there are serious, recurring reports of neglect, poor communication, and inadequate medical management, particularly regarding pain control and responsiveness to family inquiries. Families should be aware of this significant divide between the positive experiences of many and the critical safety concerns raised by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 127 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I found a down home style and atmosphere that I was hoping to find. Alina was above and beyond what I would have expected and was treated like family. Max (PT) worked me hard but not beyond limits and was generally very happy to work with and again treated me like family.”
“As a healthcare provider I do NOT recommend this facility. I personally called multiple times, left multiple voice-mails attempting to get information on a patient they recently discharged. After being hung up on, transferred to multiple lines. Phone calls ignored.”
“My daughter-in-law was there for 9 months. She never received treatment for her orthopedic problem. By the time she left she was septic with infected skin, bed sores which will require skin grafts, and was malnourished since she quit eating when she became septic.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Canyon West has a concerning pattern of ongoing care problems, with families filing complaints that triggered 6 recent deficiencies in February 2025. The facility struggles most with infection control, resident rights, and care quality, with some issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the persistence of problems in core care areas and recent family complaints suggest families should carefully evaluate current conditions before visiting.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Canyon West of Cascadia
for profit
Cascadia Healthcare
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 43
Owners
Cascadia Idaho Operations LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
121 reviews from families & visitors
Official Website
Visit canyonwestofcascadia.com
Medicare data downloads
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