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Nursing HomeMedicaid

Canyon West of Cascadia

Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.

2814 South Indiana Avenue, Caldwell, ID 83605103 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 121 Google reviews

5
4
3
2
1

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What this means for your family

Canyon West offers a strong rehabilitation program and a welcoming environment that many families appreciate. However, because multiple reviewers have reported serious issues with communication and medical neglect, we strongly advise you to visit in person, observe the staff-to-resident interaction, and ask for a clear plan on how they will keep you updated on your loved one's medical progress.

Google Reviews

Google Reviews

121 reviews on Google
Canyon West of Cascadia receives a high volume of positive reviews praising its rehabilitation therapy team, friendly staff, and welcoming environment. However, there are serious, recurring reports of neglect, poor communication, and inadequate medical management, particularly regarding pain control and responsiveness to family inquiries. Families should be aware of this significant divide between the positive experiences of many and the critical safety concerns raised by others.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean7.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective rehabilitation and therapy team
  • Welcoming and friendly nursing staff
  • Clean and well-maintained facility environment
  • Responsive admissions and administrative support

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Neglect and poor medical/pain management (mentioned by 4 reviewers)
  • Understaffing or lack of responsiveness to patient needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'19(4)4.23.0'21(4)4.14.1'23(12)4.93.2'25(6)4.9'26(7)

Distribution · 127 analyzed

5
106
4
4
3
3
2
2
1
12
44 reviews posted between Apr 5, 2024Apr 11, 2024 · 44 were 5-star
27 reviews posted between Apr 7, 2024Apr 11, 2024 · 27 were 5-star
16 reviews posted between Mar 21, 2024Mar 23, 2024 · 16 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the importance of staying connected, what is the best way for families to reach the nursing staff or a resident's primary care team when they have urgent questions?
  • 2I noticed your rehabilitation team is highly regarded; how do you ensure that same level of attentive, consistent care is maintained for residents who are not in active therapy?
  • 3Could you walk me through your current process for medication management and how you ensure residents receive their treatments on time, especially during shift changes?
  • 4With the facility currently housing over 100 residents, how do you ensure that staff remain responsive to individual needs and call lights throughout the day and night?
  • 5What specific protocols do you have in place to monitor and manage pain levels to ensure residents remain comfortable and well-supported?
  • 6What kind of social activities or daily engagement programs are available to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

I found a down home style and atmosphere that I was hoping to find. Alina was above and beyond what I would have expected and was treated like family. Max (PT) worked me hard but not beyond limits and was generally very happy to work with and again treated me like family.

Rehab patient · 2025★★★★★

As a healthcare provider I do NOT recommend this facility. I personally called multiple times, left multiple voice-mails attempting to get information on a patient they recently discharged. After being hung up on, transferred to multiple lines. Phone calls ignored.

Healthcare provider · 2023☆☆☆☆

My daughter-in-law was there for 9 months. She never received treatment for her orthopedic problem. By the time she left she was septic with infected skin, bed sores which will require skin grafts, and was malnourished since she quit eating when she became septic.

Long-term resident's family · 2024☆☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.07hrs
75%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
19.4%
ID
22.6%
Canyon
19.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
15.5%
ID
20.1%
Canyon
21.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
ID
16.6%
Canyon
17.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
19.5%
ID
16.3%
Canyon
16.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ID
96.9%
Canyon
98.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.9%
Mixed vs Avgs
Here
12.9%
US
15.3%
ID
17.6%
Canyon
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
ID
90.6%
Canyon
90.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.5%
Better than Avg
Here
94.5%
US
79.8%
ID
86.5%
Canyon
86.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
ID
1.7%
Canyon
3.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.8)
16 complaint-triggered

Canyon West has a concerning pattern of ongoing care problems, with families filing complaints that triggered 6 recent deficiencies in February 2025. The facility struggles most with infection control, resident rights, and care quality, with some issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the persistence of problems in core care areas and recent family complaints suggest families should carefully evaluate current conditions before visiting.

Apr 16, 2026Complaint
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 16, 2026Routine
3
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Feb 7, 2025Complaint
6
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 7, 2025Routine
1
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Sep 24, 2021Routine
9
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0885Potential for harm · PatternCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Canyon West of Cascadia

Organization Type

for profit

Chain Affiliation

Chain Name

Cascadia Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 3.2/5 · Rank 15 of 43

Ownership & Management

Owners

Cascadia Idaho Operations LLC

Owner · Organization

Cascadia Hc Group LLC

Owner (parent company) · Organization

Cascadia Healthcare LLC

Owner (parent company) · Organization

Cascadia Holdco LLC

Owner (parent company) · Organization

Hammond, Owen

Owner (parent company)

Laforte, Stephen

Owner (parent company)

Nelson, Timothy

Owner (parent company)

Key personnel

Timberline Ctre Tenant LLC5% or Greater Security InterestWhite Oak Healthcare Finance LLC5% or Greater Security InterestCascadia Hc Group LLCManagerCascadia Healthcare LLCManagerCascadia Holdco LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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