Canton Oaks
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation and a vibrant social atmosphere for residents. While the nursing and therapy teams are highly praised, you should verify their current protocols for medical transportation and closely monitor administrative communication to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
44 reviews analyzed“Canton Oaks is highly regarded by many families for its compassionate nursing staff and engaging activity programs that keep residents socially active. While many reviewers praise the facility's cleanliness and professional rehabilitation services, some past experiences highlight concerns regarding administrative communication and specific staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and varied resident activities
- Clean and beautiful facility environment
- Effective physical therapy and rehabilitation
Concerns
- Unprofessional behavior from specific administrative or front-desk staff (mentioned by 3 reviewers)
- Difficulties with transportation for follow-up medical appointments
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a mix of personalized acknowledgments that highlight specific staff members and generic templates for shorter reviews. They respond to negative feedback by professionally inviting further discussion and defending their hiring protocols.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained across all shifts?
- 2The facility looks beautiful and very clean; what is your routine for maintaining the common areas and resident rooms?
- 3Could you tell us more about the variety of activities available to keep residents engaged and social throughout the week?
- 4How does the facility handle coordination and transportation for follow-up medical appointments with outside doctors?
- 5What is the protocol for communicating important medical updates or changes in condition to family members?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“During my mom’s stay after being transferred from the hospital to receive physical therapy, her morning CNA, Angelical, quickly became the highlight of her day. Angelique took wonderful care of my mom and always greeted both of us with a warm, welcoming smile.”
“The Aides on hallway 300 are the best. They treat my Mother like she is family. Pam, the receptionist has always been nice & pleasant & helpful directing me to the proper person.”
“I have now had both of my parents at Canton Oaks for long periods of time. The staff is eager to accommodate, they’re knowledgeable and compassionate and have shown such perseverance through the Covid pandemic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in four deficiencies at Canton Oaks, with issues spanning accident prevention, medication errors, and feeding tube protocols. The facility shows recurring problems with fire safety systems and building safety requirements across multiple surveys. While all identified deficiencies have correction dates from the provider, the pattern of safety-related violations and family complaints warrants careful consideration during your visit.
Jul 23, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Apr 14, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Mar 26, 2025
$17,345
Fine
Jul 23, 2024
$31,766
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
CANTON LONG TERM CARE LLC
DOUGLAS HUMBLE IV
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 26
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit cantonoakstexas.com
Medicare data downloads
Original nursing home datasets
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