Canfield Acres LLC DBA Windsor House at Canfield
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 39 Google reviews
Watch Canfield Acres LLC DBA Windsor House at Canfield
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Windsor House at Canfield offers a beautiful environment and a highly effective therapy team that has helped many patients return home, there are consistent reports of communication breakdowns and staffing shortages. We strongly recommend that you insist on a scheduled care-plan meeting within the first week of admission and maintain daily contact with the nursing staff to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
39 reviews on Google“Windsor House at Canfield presents a stark contrast in reviews, with many families praising the facility's modern, clean environment and effective physical therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication from management, and inconsistent quality of nursing care. Families should be aware that while some experiences are highly positive, others describe critical lapses in basic patient hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual staff members
- Strong rehabilitation outcomes for many patients
Concerns
- Chronic understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Poor communication regarding care plans and discharge (mentioned by 3 reviewers)
- Inconsistent quality of nursing and aide care (mentioned by 4 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility is very well-maintained and modern; could you tell us more about how the physical and occupational therapy programs help residents regain their independence?
- 2How does the nursing team ensure that communication remains consistent between the staff and family members regarding changes in care plans?
- 3What specific protocols are in place to ensure medication management is handled accurately and timely for every resident?
- 4Can you describe how the staff manages response times during the night or during busier shifts to ensure no resident is left waiting?
- 5What kind of daily activities or social outings are organized to keep the residents engaged and active within the community?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“They accomplished in 30 days what the others couldn't in 7 months. The facility is clean, food is good & hot & mom got a clean bib with every meal.”
“Throughout the entire process, the staff could not have been more proactive, attentive, and compassionate. Communication was excellent. Our family was consistently kept informed.”
“Left my 83 year old grandpa (who has dementia) in a soiled diaper for 17 hours after having hip surgery. Left him in his bed and didn’t rotate him for almost a week because they wanted an “assessment” from physical therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues in medication management, care planning, and safety oversight. The facility shows a concerning pattern across recent years with deficiencies in preventing medication errors, developing proper care plans, and maintaining safe environments. While all violations show correction dates, the repeated nature of complaints and similar deficiencies across multiple surveys suggests ongoing challenges with consistent quality care delivery.
Jan 8, 2026Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Jan 8, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 25, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 18, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Canfield Acres LLC DBA Windsor House at Canfield
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 8 of 11
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Austinwoods Rehab Health Care
4.0 miNursing Home · Austintown, OH
Vista Center of Boardman
4.5 miNursing Home · Boardman, OH
Shepherd of the Valley-Boardman
4.7 miNursing Home · Youngstown, OH
Canfield Healthcare Center
5.0 miNursing Home · Youngstown, OH
Shepherd of the Valley Poland
5.8 miNursing Home · Poland, OH
Briarfield Place
5.8 miNursing Home · Boardman, OH