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Nursing HomeMedicaid

Campbell Healthcare & Senior Living

Strong Medicare quality ratings; families often praise recent management improvements. Still worth an in-person visit.

17108 Us Highway 62, Campbell, MO 6393390 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 15 Google reviews

5
4
3
2
1
Campbell Healthcare & Senior Living Nursing Home in Campbell, MO — Street View
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What this means for your family

While recent management changes have been praised, the facility has a history of serious complaints regarding hygiene and night-shift oversight. When touring, we strongly recommend asking for a detailed plan on how they monitor resident hygiene during overnight hours and requesting a meeting with the current administrator to gauge their responsiveness to your specific concerns.

Google Reviews

Google Reviews

15 reviews on Google
Campbell Healthcare & Senior Living presents a highly polarized environment where experiences range from praise for recent management improvements to severe allegations of neglect. While some families report that their loved ones are thriving under current leadership, others have documented distressing concerns regarding hygiene, staffing shortages, and poor administrative responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities9.0MedsN/AMemory1.0Comms3.0ValueN/A

Strengths

  • Recent management improvements
  • Welcoming atmosphere for visitors
  • Engaging community outreach programs

Concerns

  • Neglect of basic resident hygiene and care (mentioned by 2 reviewers)
  • Poor administrative communication and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.52020(2)1.02021(2)4.02023(4)3.02024(2)5.02025(1)3.42026(5)

Distribution · 16 analyzed

5
7
4
0
3
2
2
1
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your recent community outreach programs; what kind of social activities or events do the residents participate in weekly?
  • 2How does the care team ensure that personal hygiene and daily grooming needs are consistently met for every resident?
  • 3With the recent changes in management, what new steps are being taken to improve communication between the administration and resident families?
  • 4Could you walk me through the protocol for handling medical emergencies or sudden changes in health during the night?
  • 5What specific specialized supports or environment do you provide for residents who require memory care?
  • 6How does the facility ensure that the cleanliness and upkeep of the resident rooms and common areas are maintained to a high standard?

Personalized based on this facility's data


Key Review Excerpts

After the change we felt that it was even better. No place is perfect but my Mom is thriving here and we're thankful for it.

Long-term resident's family · 2024★★★★★

The Don and administration don't have a clue o what going on with the residents or its employees. They have night shift aides sleeping on the jo.resudents are lefti in wet and spoiled briefs

Former employee or family member · 2024☆☆☆☆

If you are unable to deal with these situations you obviously do not need to have a Alzheimer’s ward. People without dementia were asking for help. Unforgivable

Family member · 2021☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
95.5%
MO
90.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility72.1%
Worse than Avg
Here
72.1%
US
93.4%
MO
84.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MO
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
14.4%
MO
19.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
19.4%
MO
17.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.1%
Mixed vs Avgs
Here
16.1%
US
15.5%
MO
23.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
79.8%
MO
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.2%
Worse than Avg
Here
42.2%
US
81.8%
MO
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (12.0)

Campbell Healthcare shows a pattern of recurring deficiencies across fire safety, care planning, and infection control that persist through all three surveys from 2023-2025. The facility has ongoing issues with sprinkler systems, emergency exits, resident assessments, and infection prevention programs that appear year after year, though all violations have correction dates on file. While no complaints were filed, the repetitive nature of safety and care planning deficiencies suggests systemic challenges that families should discuss during visits.

Aug 22, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Sep 12, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Apr 21, 2023Routine
9
0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Campbell Healthcare & Senior Living

Organization Type

for profit

Chain Affiliation

Chain Name

Pointe Management

Chain Size

12 facilities nationwide

Chain avg rating: 1.3/5 · Rank 1 of 12 (Best)

Ownership & Management

Owners

Lincoln Hcg LLC

Owner · Organization

20%

S & C Holdings Illinois LLC

Owner · Organization

30%

Stonewall Hcg LLC

Owner · Organization

20%

Chankin, Kevin

Owner

7%

Mermelstein, Michael

Owner

20%

Key personnel

Cole, JohnW-2 Managing EmployeePointe Management LLCManagerLevovitz, YeruchomManagerWebster, ShimonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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