Campbell Healthcare & Senior Living
Strong Medicare quality ratings; families often praise recent management improvements. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
While recent management changes have been praised, the facility has a history of serious complaints regarding hygiene and night-shift oversight. When touring, we strongly recommend asking for a detailed plan on how they monitor resident hygiene during overnight hours and requesting a meeting with the current administrator to gauge their responsiveness to your specific concerns.
Google Reviews
Google Reviews
15 reviews on Google“Campbell Healthcare & Senior Living presents a highly polarized environment where experiences range from praise for recent management improvements to severe allegations of neglect. While some families report that their loved ones are thriving under current leadership, others have documented distressing concerns regarding hygiene, staffing shortages, and poor administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Recent management improvements
- Welcoming atmosphere for visitors
- Engaging community outreach programs
Concerns
- Neglect of basic resident hygiene and care (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your recent community outreach programs; what kind of social activities or events do the residents participate in weekly?
- 2How does the care team ensure that personal hygiene and daily grooming needs are consistently met for every resident?
- 3With the recent changes in management, what new steps are being taken to improve communication between the administration and resident families?
- 4Could you walk me through the protocol for handling medical emergencies or sudden changes in health during the night?
- 5What specific specialized supports or environment do you provide for residents who require memory care?
- 6How does the facility ensure that the cleanliness and upkeep of the resident rooms and common areas are maintained to a high standard?
Personalized based on this facility's data
Key Review Excerpts
“After the change we felt that it was even better. No place is perfect but my Mom is thriving here and we're thankful for it.”
“The Don and administration don't have a clue o what going on with the residents or its employees. They have night shift aides sleeping on the jo.resudents are lefti in wet and spoiled briefs”
“If you are unable to deal with these situations you obviously do not need to have a Alzheimer’s ward. People without dementia were asking for help. Unforgivable”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Campbell Healthcare shows a pattern of recurring deficiencies across fire safety, care planning, and infection control that persist through all three surveys from 2023-2025. The facility has ongoing issues with sprinkler systems, emergency exits, resident assessments, and infection prevention programs that appear year after year, though all violations have correction dates on file. While no complaints were filed, the repetitive nature of safety and care planning deficiencies suggests systemic challenges that families should discuss during visits.
Aug 22, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Sep 12, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Apr 21, 2023Routine9
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Campbell Healthcare & Senior Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Lincoln Hcg LLC
Owner · Organization
S & C Holdings Illinois LLC
Owner · Organization
Stonewall Hcg LLC
Owner · Organization
Chankin, Kevin
Owner
Mermelstein, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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