Assisted Living

Camillus Ridge Terrace

Name: Public quality & inspection record for Camillus Ridge Terrace
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Camillus Ridge Terrace. Call, tour, and ask to meet current residents' families — your own impression matters most.

2453 W. Genesee Turnpike, Camillus, NY 13031|56 beds|Licensed & Active

Source: NY DOH — view official record

Google rating

3.9/5

based on 11 Google reviews

(315) 672-3790 Directions Website

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What this means for your family

While many families appreciate the warm environment and kind staff, the recent report of an abrupt discharge for a memory care resident is a significant red flag. We strongly advise families to ask for the facility's specific policies regarding resident retention and the criteria under which a resident might be asked to leave.

Google Reviews

11 reviews on Google

“Camillus Ridge Terrace is described as a warm, aesthetically pleasing facility with a countryside setting that many families find comforting. While several reviewers praise the kind and professional staff, there is a serious concern regarding the sudden discharge of a memory care resident, which has caused significant distress to the family involved.”

Quality Themes

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Strengths

Warm and welcoming environment
Caring and professional staff
Pleasant countryside location
Attractive interior decor

Concerns

Abrupt discharge of residents with memory care needs

Rating Trends

Tap a year to see what changed

Distribution · 12 analyzed

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We love the look of the interior decor and the countryside setting; how do you incorporate the beautiful local environment into the residents' daily activities?
2The staff seems very warm and professional; how do you ensure that this level of personalized care remains consistent for every resident?
3What is your specific process for supporting residents whose memory care needs might begin to increase or change over time?
4How does the care team handle medical emergencies or unexpected health changes during the overnight hours?
5We noticed the facility has a very cozy, intimate feel with 56 residents; how does this smaller capacity help in building relationships between the staff and families?
6What kind of communication do you have in place to keep families updated on any significant changes in a resident's care plan?

Personalized based on this facility's data

Key Review Excerpts

“The interior of the building itself is pretty, but you will be most impressed with the majority of staff there being caring, friendly, and responsive.”

Family member of resident · 2022★★★★☆

“They threw my brother-in-law out after he had been there for about 5 months. He is in advanced Alzheimer's and my sister is depressed with fear of where to place him.”

Memory care family member · 2026★☆☆☆☆

“The staff is kind and caring. The environment is warm and welcoming. My mother had wonderful care here.”

Memory care family member · 2025★★★★★

Source: 11 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

15total

2deficiencies

Key Findings

2 violations from 15 inspections

Dec 9, 2025ComplaintNo deficiencies

CleanReport