Camelot Brookside
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While some families report positive communication and a clean environment, the recent, severe reports of medication errors and neglect are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits during weekends and evenings to verify staffing levels and ensure your loved one is receiving consistent, attentive care.
Google Reviews
Google Reviews
10 reviews on Google“Camelot Brookside receives polarized feedback, with older reviews praising the facility's cleanliness and staff kindness, while more recent reports highlight severe concerns regarding neglect and staffing shortages. Families have reported issues with medication administration, hygiene, and the loss of personal belongings, suggesting a significant decline in care standards over time.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Kind and respectful staff interactions
- Consistent communication and updates
Concerns
- Chronic understaffing leading to neglect (mentioned by 2 reviewers)
- Failure to administer medication as prescribed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas where residents spend their time?
- 2Since communication is a strength here, how do you typically keep families updated on their loved one's daily well-being?
- 3What specific protocols do you have in place to ensure medications are administered accurately and on schedule every day?
- 4With the recent changes in staffing levels, what steps is the facility taking to ensure every resident receives attentive, one-on-one care?
- 5Can you tell us about the types of daily activities or social events organized to keep the residents engaged and active?
- 6In the event of a medical emergency during the night, what is the immediate process for getting a nurse or doctor to a resident's side?
Personalized based on this facility's data
Key Review Excerpts
“The place is alway clean no oders nothing spilt on the floors patients always look clean and comfortable.”
“Every time I went, my brother complained that he wasn’t getting his medicine and every time his nurse was outside smoking a cigarette”
“My mother-in-law lives here they are very good to her and always provide updates and mailers she is very happy living here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Camelot Brookside has recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections. The facility shows persistent problems in care planning, nutrition/food service, and maintaining a safe environment. While all violations have reported correction dates, the pattern of repeated issues in care planning and food service across different surveys suggests ongoing operational challenges that families should discuss during visits.
Apr 22, 2026Routine3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 26, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 29, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 7, 2024Routine6
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Camelot Brookside
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 38
Ownership & Management
Owners
Bauder Family Investments, LLC
Owner · Organization
Boulware St James LLC
Owner · Organization
Boulware, Steven
Owner
Bauder, Kelly
Owner (parent company)
Bauder, Madison
Owner (parent company)
Bauder, Parker
Owner (parent company)
Boulware, Thomas
Owner (parent company)
Walker, Katie
Owner (parent company)
Bauder, William
Owner (parent company)
Boulware, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit brookside-hc.com
Medicare data downloads
Original nursing home datasets
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