Camellia Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews
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What this means for your family
While some residents report positive experiences with the nursing staff, there are recurring, serious reports of neglect regarding hygiene and basic care. If you are considering this facility, we strongly recommend conducting unannounced visits during different times of the day and week to observe the actual quality of care provided to residents.
Google Reviews
Google Reviews
35 reviews on Google“Camellia Health & Rehabilitation receives highly polarized feedback, with recent reviews showing a sharp divide between glowing praise for staff compassion and severe reports of neglect. Families have raised alarming concerns regarding basic hygiene, such as residents being left in soiled bedding, and issues with administrative responsiveness. While some visitors report a welcoming environment, the consistency of care remains a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and compassionate staff members
- Professional and attentive nursing care for some
- Administrator availability mentioned by some families
Concerns
- Poor hygiene and neglect of basic resident needs (mentioned by 2 reviewers)
- Unprofessional staff behavior and language (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some families have mentioned how welcoming and compassionate the staff can be; how do you ensure that level of warmth is consistent across all shifts?
- 2What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 3Could you tell me more about the daily dining experience and how the facility is working to enhance the quality and variety of the meals?
- 4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I continually find him in a soiled bed, wet clothes, brief soaked, and often cold. This is totally unacceptable!”
“I experienced professional quality care combined with sincere kindness and concern for my well being from the aides to the nursing staff.”
“Most of the time when I or a family member visited she hadn't been bathed and the room hadn't been cleaned.The staff was not professional or courteous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations for safety hazards and resident communication failures, indicating ongoing concerns. The facility shows recurring problems with accident prevention, fire safety systems, and resident rights, with safety hazard issues appearing multiple times across surveys. While all deficiencies have correction dates, the pattern of complaint-triggered citations and repeated safety violations suggests families should carefully evaluate whether this facility meets their standards for consistent, safe care.
Dec 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 25, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 25, 2025Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 27, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 2, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Ownership & Operations
Who Operates This Facility
Camellia Health & Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 32 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit camelliahealth.org
Medicare data downloads
Original nursing home datasets
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