Cambridge Post Acute Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High RN turnover (54%)
Bottom 25% in GA · Critically understaffed (RN) · Above average staffing · Worst in WELLINGTON HEALTH CARE SERVICES chain · $24,162 in fines
What this means for your family
This facility has a high volume of critical reviews regarding basic patient care, hygiene, and responsiveness. While the physical therapy department is occasionally praised, the recurring reports of neglect and safety concerns make this a high-risk choice; we strongly recommend looking for alternative facilities with better oversight and consistent family communication.
Google Reviews
Google Reviews
78 reviews on Google“Cambridge Post Acute Care Center receives overwhelmingly negative feedback regarding patient safety, hygiene, and staff responsiveness. While a minority of reviewers praise the physical therapy department and specific staff members, the majority of families report severe neglect, including unaddressed medical issues, poor sanitation, and significant communication failures. Families considering this facility should be aware of the recurring reports of patients being left in soiled conditions and long wait times for basic assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some individual staff members are described as compassionate
- Convenient location for local families
Concerns
- Severe neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 12 reviewers)
- Extremely slow or non-existent response to call buttons (mentioned by 9 reviewers)
- Poor communication with families and lack of updates (mentioned by 8 reviewers)
- Unsanitary conditions including roaches and bed bugs (mentioned by 5 reviewers)
- Inadequate staffing levels and high turnover (mentioned by 6 reviewers)
- Poor quality and unappealing food (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the great physical and occupational therapy teams you have here, how would you tailor a rehabilitation plan specifically for my loved one's needs?
- 2How do you ensure that call buttons are answered promptly, especially during the night shifts when fewer staff members are present?
- 3What specific protocols do you have in place to maintain high standards of cleanliness and hygiene in the resident rooms and linens?
- 4How does the nursing team communicate daily updates or changes in health status to family members to ensure we are always in the loop?
- 5Could you tell me more about the daily activities and social events available to keep residents engaged and active?
- 6How is medication management handled to ensure accuracy, and what is the process for notifying us of any changes in their medication regimen?
Personalized based on this facility's data
Key Review Excerpts
“My mother needed help feeding herself and she was left for hours not eating until someone had time to feed her. My mother had to be rushed to the ER, I made sure she never seen this dreadful place again.”
“The staff in the therapy dept are great they worked very hard to help my grandmother get her strength in her left arm.”
“My dad would be dead right now if it was not for Cambridge. I read what other people posted and I was ugly to those folks at Cambridge. I'm embarrassed because my dad is doing so well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant concerns with 21 out of 27 deficiencies triggered by family complaints, indicating ongoing issues that prompted outside reports. The most recurring problems involve infection control, medication management, and care planning, with infection control issues persisting across multiple surveys from 2024 to 2025. While the facility reports correcting these deficiencies, the pattern of repeated violations in critical areas like medication safety suggests families should carefully evaluate current conditions before placement.
Feb 6, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 25, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 10, 2025Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Feb 10, 2025Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 9, 2024Complaint13
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 8, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 11, 2023
$11,538
Fine
Nov 20, 2023
$3,147
Fine
Nov 13, 2023
$2,797
Fine
Nov 6, 2023
$2,447
Fine
Oct 10, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Cambridge Post Acute Care Center
for profit
Chain Affiliation
Wellington Health Care Services
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 12 of 13 (Worst)
Ownership & Management
Owners
Wellington Healthcare Services Lp
Owner · Organization
Andwell Investments, LLC
Owner (parent company) · Organization
Andrews, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit cambridgepac.com
Medicare data downloads
Original nursing home datasets
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