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Nursing HomeMedicaid Investigative

Callaway Good Life Center, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

600 West Kimball Street, Callaway, NE 6882538 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 8 Google reviews

5
4
3
2
1
Callaway Good Life Center, INC Nursing Home in Callaway, NE — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (11 vs median 5)

Below average in NE · Below recommended RN staffing · $34,608 in fines

Source: Medicare data

What this means for your family

The facility is highly regarded for its hands-on patient care during rehabilitation stays. However, families should be aware of potential communication barriers, as multiple reviewers have noted difficulty reaching the facility by phone.

Google Reviews

Google Reviews

8 reviews on Google
Callaway Good Life Center receives high praise from families who appreciate the attentive care provided during swing bed and rehabilitation stays. However, potential residents may face challenges with administrative responsiveness and admission accessibility, as some report difficulty reaching staff by phone or securing short-term placements.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Welcoming, home-like atmosphere
  • Effective swing bed and rehabilitation care

Concerns

  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(2)3.82022(4)5.02024(2)5.02025(3)

Distribution · 11 analyzed

5
9
4
1
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the caring and attentive nursing staff here; how do you ensure that personal connection is maintained with each resident?
  • 2Since the facility has such a cozy, home-like atmosphere, what kind of daily activities or social events do you have planned to keep residents engaged?
  • 3What is the best way for our family to stay in regular contact with the nursing team, especially if we have a quick question during the day?
  • 4How does the team manage medical emergencies or changes in a resident's condition during the overnight hours?
  • 5We noticed you offer effective rehabilitation and swing bed care; could you walk us through how the transition from rehab back to long-term care works here?
  • 6With the smaller resident capacity, how do you ensure that every resident's specific medical and dietary needs are closely monitored and addressed?

Personalized based on this facility's data


Key Review Excerpts

They took such great care of her and truly made her feel at home. They went over and above so many times to provide the best care for her and gave us the peace of mind to trust her in their care!

Rehab patient's family · 2021★★★★★

A friendly atmosphere that is working hard to better their staff and facilities at all times for the best care they can give to yourself or a loved one.

General visitor · 2024★★★★★

I tried calling to talk to someone last week and could not even get an someone to answer the phone!

Prospective family member · 2022☆☆☆☆
Source: 8 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NE
4.3%
Custer
5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.5%
NE
20.8%
Custer
12.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.5%
NE
19.3%
Custer
22.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.8%
Better than Avg
Here
16.8%
US
19.4%
NE
26.3%
Custer
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
14.4%
NE
19.5%
Custer
19.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.7%
Mixed vs Avgs
Here
21.7%
US
15.3%
NE
19.1%
Custer
25.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.0%
Worse than Avg
Here
44.0%
US
79.8%
NE
75.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
81.8%
NE
80.5%
Custer
83.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NE
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
3penalties
Above state avg (6.7)
5 complaint-triggered
$34,608 in fines

Callaway Good Life Center has concerning patterns with families filing five complaints that triggered federal inspections, revealing issues with medication management, safety protocols, and resident protection. The facility shows recurring problems across multiple surveys with medication errors, fire safety violations, and electrical system deficiencies appearing repeatedly from 2023 through 2025. While the facility corrects identified issues, the persistent nature of safety and medication problems suggests ongoing operational challenges families should carefully consider.

May 19, 2025Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 10, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0923Potential for harm · PatternCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 5, 2024Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 29, 2024Routine
7
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Feb 29, 2024Complaint
2
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 10, 2023Routine
12
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Feb 29, 2024

$17,148

Fine

Feb 29, 2024

$17,460

Payment Denial

Feb 29, 2024

2-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Callaway Good Life Center, INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Sutherland, ToddOfficer / DirectorKeeney, MarciaOfficer / DirectorRoss, MaryOfficer / DirectorSutherland, ToddManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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