California Care Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the facility's rehabilitation team is highly effective for post-injury recovery, the serious allegations regarding medication security and staff professionalism are concerning. We strongly recommend that families conduct an unannounced visit and inquire specifically about medication administration protocols and staff-to-patient ratios before choosing this location.
Google Reviews
Google Reviews
6 reviews on Google“California Care Center presents a polarized experience, with recent feedback highlighting both effective rehabilitation services and significant concerns regarding staff professionalism. While some patients praise the therapy team and food quality, others report serious issues involving medication security and a toxic workplace culture that impacts patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- High-quality food services
- Efficient housekeeping
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed the staffing rating is a bit lower than the clinical ratings; could you walk me through how you manage daily staffing levels to ensure consistent care for all 60 residents?
- 3Communication is very important to our family; what is your standard process for updating family members on changes in a resident's health or medication adjustments?
- 4Since high-quality food is a highlight of your facility, how do you handle dietary preferences or special nutritional needs for residents?
- 5What protocols do you have in place for medication management to ensure accuracy and timely administration for your residents?
- 6How do you foster a sense of community and social engagement for residents during their downtime outside of scheduled therapy or meals?
Personalized based on this facility's data
Key Review Excerpts
“I spent a few months there after cracking my hip last year. I found the staff very friendly, a great cook, and the therapists were great. They got me back on my feet almost as soon as I got there.”
“Nursing staff care more about spreading gossip and rumors than about their patients wellbeing and health. The DON is a joke and chastises & demeans staff in front of anyone & everyone. This facility is very understaffed imo.”
“My Mother was only there for 3 1/2 days before I took her out. During that short time her medication was stolen and replaced with water.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about medication errors and failure to notify families of resident incidents, though both issues were reportedly corrected. The facility has recurring problems with fire safety systems, electrical equipment, and emergency preparedness across all three surveys, suggesting ongoing building maintenance challenges. All deficiencies show correction dates, but the pattern of repeated fire safety violations raises concerns about sustained compliance.
May 3, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 14, 2023Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 20, 2022Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
California Care Center
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 56 (Best)
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit californiacarectr.com
Medicare data downloads
Original nursing home datasets
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