Calera Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (55%)
Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Worst in BGM ESTATE chain · No penalties on record
What this means for your family
While some families report a positive, home-like atmosphere, the recent, detailed reports of medication mismanagement and neglect are extremely concerning. We strongly advise visiting the facility unannounced, specifically checking for cleanliness and staff responsiveness, and asking for a clear explanation of their medication administration protocols.
Google Reviews
Google Reviews
43 reviews on Google“Calera Manor receives polarized feedback, with many recent reviews offering brief, generic praise while several detailed negative accounts raise serious concerns about neglect and poor quality of care. Families report issues ranging from inadequate staffing and hygiene concerns to serious allegations regarding medication management and communication. Prospective families should be aware of the stark contrast between the facility's positive reputation among some and the alarming experiences described by others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and dedicated nursing staff
- Clean and welcoming facility atmosphere
- Active engagement in holiday and daily activities
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Poor hygiene and unpleasant odors in the facility (mentioned by 3 reviewers)
- Poor communication and dismissive administrative response to complaints (mentioned by 2 reviewers)
- Improper medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 82 residents to care for, how do you ensure that each individual receives timely assistance with daily hygiene and personal care needs?
- 2I noticed some concerns regarding communication; what is your protocol for keeping families updated on changes in a resident's health or care plan?
- 3Given the importance of medication safety, could you walk me through your process for ensuring that medications are administered accurately and on schedule?
- 4I’ve heard wonderful things about your holiday and daily activities; how do you encourage residents to participate and stay engaged throughout the week?
- 5What steps is the facility currently taking to improve staffing consistency so that residents always feel well-supported?
- 6How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“If you really care for your loved one, I'd look elsewhere! If they are pretty self sufficient it isn't too bad other than the stinkyness in the building. I know it's a nursing home but it smells like a dog kennel.”
“They got her addicted to Xanax. They were giving her 3, 2mg pills in a 12 hour period. From the time I found out she was in there and until the time I took her out, we visited her numerous times and every time I was so angry!”
“Calera Manor takes exceptional care of their residents! From the cleanliness of the facility, the holiday gatherings, the outdoor garden, the animals they provide, and the many daily activities, you know that they truly care about their residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Calera Manor has a concerning pattern of recurring deficiencies across multiple areas, with families filing complaints that triggered investigations. The facility repeatedly struggled with nursing staffing levels, care planning and assessments, and medication management across all five surveys. Most troubling, recent complaint-triggered deficiencies involved improper reporting of suspected abuse and unnecessary psychotropic medication use. While all violations show correction dates, the persistent recurrence of core care issues suggests ongoing operational challenges.
Jun 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 12, 2025Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 21, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Calera Manor
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 11 of 15 (Worst)
Ownership & Management
Owners
Bgm Estate LLC
Owner · Organization
Gilbert Green Family Investments LLC
Owner · Organization
Chance, Gwendolyn
Owner
King, Shawna
Owner
Mcewing, Torie
Owner
Tindal, Michelle
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit caleramanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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