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Nursing HomeMedicaid

Cabell Healthcare Center

Strong Medicare quality ratings; families often praise friendly and helpful nursing staff. Still worth an in-person visit.

30 Hidden Brook Way, Culloden, WV 2551090 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 15 Google reviews

5
4
3
2
1
Cabell Healthcare Center Nursing Home in Culloden, WV — Street View
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What this means for your family

While some families report positive rehab outcomes and helpful staff, the recent reports of sanitation issues and poor communication are significant red flags. If you are considering this facility, perform an unannounced visit to check the cleanliness of the rooms and ask specifically about their current protocol for reporting resident health changes to family members.

Google Reviews

Google Reviews

15 reviews analyzed
Cabell Healthcare Center receives highly polarized feedback, with some families praising the facility as clean and attentive, while others report severe neglect and hygiene issues. Recent reviews highlight a decline in service quality and communication following a change in ownership, specifically regarding food quality and facility cleanliness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities8.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Friendly and helpful nursing staff
  • Effective physical therapy services
  • Accommodating for family events and celebrations
  • Clean and pleasant environment (reported by some)

Concerns

  • Poor hygiene and sanitation, including reports of bed bugs and roaches (mentioned by 2 reviewers)
  • Inadequate assistance with basic needs like feeding, hydration, and toileting (mentioned by 2 reviewers)
  • Lack of communication from staff regarding resident health and weight loss (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(3)3.02021(2)5.02022(1)4.32023(3)3.82024(4)5.02025(1)5.02026(1)

Distribution

5
5
4
1
3
1
2
1
1
2

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some recent feedback regarding facility sanitation; could you walk me through your current protocols for pest control and room cleanliness?
  • 2Given that communication is a priority for our family, what is your standard process for updating families on a resident's health status or changes in weight?
  • 3What specific support systems are in place to ensure residents receive consistent assistance with daily needs like hydration and toileting?
  • 4I see you have hosted family events in the past; how do you typically involve families in the daily life and celebrations of the residents?
  • 5Could you explain your process for coordinating physical therapy services and how you ensure those sessions are effectively integrated into a resident's care plan?
  • 6How does your nursing team handle medical emergencies or urgent health concerns during evening and weekend hours?

Personalized based on this facility's data


Key Review Excerpts

They don’t help her go use the bathroom they let let her sit in her own pee or poop. Than also she had bed bugs in her room and had bits on her belly!!!

Grandchild of resident · 2024☆☆☆☆

The Administrative staff, the people that took care of me & the Physical Therapy people that got me back on my feet were the best.

Rehab patient's daughter · 2024★★★★★

That being said since the changed owners the beginning of the year, it’s terrible. The food is disgusting. She’s lost so much weight. They used to call and tell me these things. Never hear from them now.

Niece of resident · 2023★★★☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
12%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

7

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility48.5%
Worse than Avg
Here
48.5%
US
19.5%
WV
27.0%
Cabell
42.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WV
7.2%
Cabell
12.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
14.4%
WV
15.6%
Cabell
10.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Mixed vs Avgs
Here
10.1%
US
15.4%
WV
14.0%
Cabell
9.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WV
97.6%
Cabell
98.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
3.2%
WV
4.5%
Cabell
6.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
79.7%
WV
79.4%
Cabell
69.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.2%
Worse than Avg
Here
65.2%
US
81.8%
WV
78.4%
Cabell
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Cabell
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (13.8)
3 complaint-triggered

Cabell Healthcare Center has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaints about treatment quality and daily care assistance. The facility repeatedly struggled with care planning, medication management, and treatment quality across all four surveys. While all 32 deficiencies show correction dates, the persistence of similar issues—particularly around resident care plans and pharmacy services—suggests ongoing operational challenges that families should carefully consider.

Aug 7, 2025Routine
5
0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0813MinorCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 7, 2025Complaint
1
0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 14, 2024Routine
18
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0810MinorCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 13, 2023Complaint
2
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0732ModerateCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 13, 2022Routine
6
0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cabell Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Chain avg rating: 2.8/5 · Rank 24 of 121

Ownership & Management

Owners

Zenith Holdings Op Co., LLC

Owner · Organization

100%

C.r. Stoltz Family Investment Company INC

Owner (parent company) · Organization

C.r. Stoltz Irrevocable Trust

Owner (parent company) · Organization

Health Care Holdings, LLC

Owner (parent company) · Organization

I. Rosedale Family Investment Company INC

Owner (parent company) · Organization

I. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Marantz Wv Holdings, LLC

Owner (parent company) · Organization

R.s. Wilheim Irrevocable Trust

Owner (parent company) · Organization

Ronald S Wilheim 2012 Spousal Trust

Owner (parent company) · Organization

Rosedale Family Investment Company, INC

Owner (parent company) · Organization

Rrw, LLC

Owner (parent company) · Organization

S.l. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Wilheim Family Investment Company, INC.

Owner (parent company) · Organization

Zenith Healthcare Holdings, LLC

Owner (parent company) · Organization

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Rrw, LLCAdp of the SnfS.l. Rosedale Irrevocable TrustAdp of the SnfWilheim Family Investment Company, INC.Adp of the SnfZenith Healthcare Holdings, LLCAdp of the SnfBowman, ChristopherAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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