Cabell Healthcare Center
Strong Medicare quality ratings; families often praise friendly and helpful nursing staff. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
While some families report positive rehab outcomes and helpful staff, the recent reports of sanitation issues and poor communication are significant red flags. If you are considering this facility, perform an unannounced visit to check the cleanliness of the rooms and ask specifically about their current protocol for reporting resident health changes to family members.
Google Reviews
Google Reviews
15 reviews analyzed“Cabell Healthcare Center receives highly polarized feedback, with some families praising the facility as clean and attentive, while others report severe neglect and hygiene issues. Recent reviews highlight a decline in service quality and communication following a change in ownership, specifically regarding food quality and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Effective physical therapy services
- Accommodating for family events and celebrations
- Clean and pleasant environment (reported by some)
Concerns
- Poor hygiene and sanitation, including reports of bed bugs and roaches (mentioned by 2 reviewers)
- Inadequate assistance with basic needs like feeding, hydration, and toileting (mentioned by 2 reviewers)
- Lack of communication from staff regarding resident health and weight loss (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some recent feedback regarding facility sanitation; could you walk me through your current protocols for pest control and room cleanliness?
- 2Given that communication is a priority for our family, what is your standard process for updating families on a resident's health status or changes in weight?
- 3What specific support systems are in place to ensure residents receive consistent assistance with daily needs like hydration and toileting?
- 4I see you have hosted family events in the past; how do you typically involve families in the daily life and celebrations of the residents?
- 5Could you explain your process for coordinating physical therapy services and how you ensure those sessions are effectively integrated into a resident's care plan?
- 6How does your nursing team handle medical emergencies or urgent health concerns during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“They don’t help her go use the bathroom they let let her sit in her own pee or poop. Than also she had bed bugs in her room and had bits on her belly!!!”
“The Administrative staff, the people that took care of me & the Physical Therapy people that got me back on my feet were the best.”
“That being said since the changed owners the beginning of the year, it’s terrible. The food is disgusting. She’s lost so much weight. They used to call and tell me these things. Never hear from them now.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cabell Healthcare Center has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaints about treatment quality and daily care assistance. The facility repeatedly struggled with care planning, medication management, and treatment quality across all four surveys. While all 32 deficiencies show correction dates, the persistence of similar issues—particularly around resident care plans and pharmacy services—suggests ongoing operational challenges that families should carefully consider.
Aug 7, 2025Routine5
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 14, 2024Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 13, 2022Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Cabell Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 24 of 121
Ownership & Management
Owners
Zenith Holdings Op Co., LLC
Owner · Organization
C.r. Stoltz Family Investment Company INC
Owner (parent company) · Organization
C.r. Stoltz Irrevocable Trust
Owner (parent company) · Organization
Health Care Holdings, LLC
Owner (parent company) · Organization
I. Rosedale Family Investment Company INC
Owner (parent company) · Organization
I. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Marantz Wv Holdings, LLC
Owner (parent company) · Organization
R.s. Wilheim Irrevocable Trust
Owner (parent company) · Organization
Ronald S Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Rosedale Family Investment Company, INC
Owner (parent company) · Organization
Rrw, LLC
Owner (parent company) · Organization
S.l. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Wilheim Family Investment Company, INC.
Owner (parent company) · Organization
Zenith Healthcare Holdings, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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