Bywood East Health Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 6.5)
Bottom 25% in MN · Below recommended RN staffing · Significantly below average staffing · No penalties on record · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report positive long-term experiences with social services and activities, the recent and consistent reports of pest infestations and poor hygiene are significant red flags. We strongly advise conducting an unannounced visit to inspect the cleanliness of dining and living areas before considering this facility for your loved one.
Google Reviews
Google Reviews
11 reviews on Google“Bywood East Health Care receives highly polarized feedback, with long-term family members expressing appreciation for staff and social services, while other reviewers report severe concerns regarding hygiene and resident treatment. Critical issues cited include pest infestations and poor standards of care, which contrast sharply with reports of positive experiences regarding activities and staff interactions.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social work staff
- Engaging resident activities
- Supportive long-term care environment
Concerns
- Pest infestation (mice and flies) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps are currently being taken to ensure a clean and pest-free living environment for residents?
- 2I noticed the facility has a high volume of recent state violations; could you walk me through your current plan for addressing these regulatory concerns and improving overall quality of care?
- 3Since medication management is a top priority for my family, could you explain the specific oversight process you have in place to ensure accuracy and safety for residents?
- 4I've heard positive things about your social work team and activity programming—could you share some examples of how these programs help residents feel connected and supported on a daily basis?
- 5How does your team handle communication with families regarding changes in a resident's health status or care plan to ensure we are always kept in the loop?
- 6With the current staffing levels, how do you ensure that residents receive timely assistance with daily needs like dining and personal care?
Personalized based on this facility's data
Key Review Excerpts
“My brother has been there for several years. He died last night after we just had a really good long distance zoom. We think he was well cared for. He liked the staff, the activities and the food.”
“You have mice, flies all around people’s food. Residents are being treated like less than human beings. Being discarded like trash.”
“Don’t send any of you family members here they are horrible at cares too and med passing the building is infested with mice and other bugs everything is out dated and old”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious concerns with repeated complaint-triggered deficiencies across multiple surveys, with families frequently filing reports about abuse protection and accident prevention issues. The most problematic recurring areas are protection from abuse and neglect, accident hazard prevention, and care planning assessments. While deficiencies appear to be corrected when cited, the pattern of similar issues reoccurring—particularly safety violations and failure to properly investigate incidents—suggests ongoing systemic problems that warrant careful consideration before placement.
May 7, 2026Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 26, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 15, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Ownership & Operations
Who Operates This Facility
Bywood East Health Care
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit bywoodeast.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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