Burton Health Care Center
Strong Medicare quality ratings; families often praise successful rehabilitation outcomes. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While the facility has a track record of successful rehabilitation, the serious allegations of neglect and communication difficulties are concerning. When touring, we strongly recommend asking for a detailed plan on how the facility ensures consistent communication with families and how they prevent complications like dehydration and bedsores.
Google Reviews
Google Reviews
17 reviews on Google“Burton Health Care Center receives highly polarized feedback, with some families praising the facility for successful rehab outcomes and friendly staff, while others report severe neglect and communication failures. While some reviewers highlight a clean environment and attentive care, there are serious allegations regarding medical neglect, dehydration, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Successful rehabilitation outcomes
- Friendly and caring staff
- Clean, well-maintained facility
- Engaging family events
Concerns
- Difficulty communicating with staff via phone (mentioned by 2 reviewers)
- Allegations of medical neglect and poor resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong 94% response rate to online feedback; what is the best way for families to stay in touch with our nursing team to ensure we get timely updates on our loved one's care?
- 2Given that rehabilitation outcomes are a noted strength here, how does your team coordinate with families to ensure a smooth transition and consistent communication during the recovery process?
- 3We see that medication management is a high priority; could you walk us through the safety protocols and oversight measures you have in place to ensure accuracy for each resident?
- 4How do you balance the busy daily schedule with the need for staff to be readily available to answer family inquiries throughout the day?
- 5With your focus on engaging family events, what are some of the favorite activities residents and their families have enjoyed together recently?
- 6In the event of a sudden change in a resident's health, what is your standard process for notifying the family and coordinating with their primary physician?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather has been here multiple times. They worked wonders. He came in not being able to walk, feed himself and other places had suggested hospice. 3 years later thanks to Burton Health care and their amazing workers our grandpa is back home, walking and stronger then before.”
“This place is absolutely terrible. They neglected my father to the point that he almost died of dehydration and let his blood count drop very low. They also just left him in his bed without moving him around and he has bed soars and his leggs are locked in the fetal position.”
“I would like burton health care but the only problem is every time I try to call to talk to my mom no one ever picks up the phone I'll hold on for 10 minutes than they hang up on u than I'll call back same thang wait 10 minutes than they hang up again”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Burton Health Care Center shows a concerning pattern of recurring fire safety and building system deficiencies across all three surveys, with the same fire alarm and smoke door issues appearing repeatedly from 2019 to 2025. The facility has also had problems with resident protection, family notification, and care quality standards. While all deficiencies were reportedly corrected, the persistent recurrence of safety violations suggests ongoing maintenance and compliance challenges that families should carefully consider.
Apr 10, 2025Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 1, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 19, 2019Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Burton Health Care Center
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 11 (Best)
Ownership & Management
Owners
Omni Manor, INC.
Owner · Organization
Masternick, John
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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