The Burlington
Families consistently rate this highly — reviewers highlight compassionate and friendly staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
The facility offers a beautiful setting with scenic views and has a history of compassionate care. However, you should be cautious and conduct your own thorough tour, as a recent visitor reported highly unprofessional and impatient behavior from the staff during the intake process.
Google Reviews
Google Reviews
10 reviews on Google“The facility is praised for its beautiful mountain and lake views and its compassionate staff members. However, a recent tour experience raised significant concerns regarding the rudeness and lack of empathy from administrative or tour staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly staff
- Beautiful scenic views of mountains and lake
- Great location
Concerns
- Unprofessional and hostile behavior from tour staff
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a beautiful view of the mountains and the lake, how do the residents typically enjoy the outdoor scenery during their daily activities?
- 2We want to ensure our loved one feels welcomed and respected; how would you describe the culture of the care team here?
- 3How does the staff manage medical emergencies or changes in health needs during the overnight hours?
- 4Since the community is quite intimate with 22 residents, how do you foster a sense of connection and social engagement among everyone?
- 5What steps has the facility taken recently to address and resolve any past state regulatory findings?
- 6How do you ensure that the high level of compassion noted by others is consistently maintained across all shifts and staff members?
Personalized based on this facility's data
Key Review Excerpts
“Staff are very friendly and compassionate, Great location, beautiful views of mountains and the lake”
“The woman who took me on it was beyond rude; defensive and hostile; I felt unwelcome. I am in a lot of pain when I walk so I can't walk fast at all, but she walked very fast leaving me far behind; impatient that I didn't keep up with her pace.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 14, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 25, 2026ComplaintClean
This report details an investigation into complaints received regarding staff actions, resident choice, and food storage. The investigation found that the allegations were unsubstantiated based on interviews and facility observation. No deficiencies were cited in this report.
Oct 16, 2025InspectionClean
The inspection identified three deficiencies across three different regulations. One Type A deficiency related to improper bed rail use for a hospice resident was cited, indicating an immediate safety concern. Two Type B deficiencies were noted concerning missing physician orders for bed rails and failure to properly document centrally stored medications. All deficiencies require corrective action by the specified due dates.
May 28, 2025OtherClean
This report details two separate complaint investigations conducted on May 28, 2025. In both instances, the allegations were found to be either 'Unfounded' or 'Unsubstantiated' based on the evidence reviewed. Therefore, no deficiencies were cited in this report.
May 28, 2025ComplaintClean
This report details two separate complaint investigations conducted on May 28, 2025. In both instances, the allegations were found to be either 'Unfounded' or 'Unsubstantiated' based on the evidence reviewed. Therefore, no deficiencies were cited in this report.
May 28, 2025OtherClean
This report details two separate complaint investigations conducted on May 28, 2025. In both instances, the allegations were found to be either 'Unfounded' or 'Unsubstantiated' based on the evidence reviewed. Therefore, no deficiencies were cited in this report.
May 14, 2025ComplaintClean
The investigation was conducted following a complaint and found the allegation of staff making inappropriate comments to be substantiated. One deficiency was cited regarding resident rights, specifically related to physical safety and abuse, which was deemed an immediate health risk (Type A). The facility was required to retrain staff on personal rights.
Jan 9, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on October 14, 2024, with the report finalized on January 9, 2025. The allegations regarding staff care, repositioning, and training were reviewed through records and interviews. Based on the evidence, all cited allegations were found to be unsubstantiated.
Ownership & Operations
Who Operates This Facility
Redwood Wofford Heights Opco LLC
BELL, ASHLEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit redwoodbakersfield.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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