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Nursing HomeMedicaid Investigative

Burlington Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

677 E State St, Burlington, WI 53105123 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 73 Google reviews

5
4
3
2
1
Burlington Health and Rehabilitation Center Nursing Home in Burlington, WI — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (34 vs median 7)
  • High staff turnover (65%)
  • High RN turnover (65%)

Bottom 25% in WI · Below recommended RN staffing · Worst in CHAMPION CARE chain · $414,369 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the rehabilitation therapy department receives consistent praise, the facility suffers from severe, recurring issues regarding basic hygiene, sanitation, and medication management. If you are considering this facility, you must conduct an unannounced tour of the specific wing your loved one would occupy and ask direct questions about their current protocols for call-light response times and daily hygiene assistance.

Google Reviews

Google Reviews

73 reviews on Google
Burlington Health and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, including unaddressed hygiene issues, medication errors, and poor communication. While some recent reviews praise the rehabilitation therapy team and specific staff members, these are frequently overshadowed by accounts of unsanitary conditions, slow response times to call lights, and a lack of basic care for long-term residents.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities5.0Meds2.0Memory2.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Some highly dedicated and compassionate individual staff members
  • Supportive case management for some residents

Concerns

  • Unsanitary facility conditions (feces/urine odors, bugs, dirty floors) (mentioned by 12 reviewers)
  • Slow or non-existent response to call lights (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 5 reviewers)
  • Poor communication and rude administrative staff (mentioned by 7 reviewers)
  • Inadequate personal hygiene care (showers, changing soiled linens) (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(5)'20(4)'22(5)'24(10)'26(5)

Distribution · 66 analyzed

5
29
4
1
3
0
2
3
1
33

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a high volume of residents; what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
  • 2Could you walk me through your current housekeeping schedule and the specific measures taken to maintain a sanitary environment throughout the common areas and resident rooms?
  • 3Given the importance of medication adherence, what verification process do you use to ensure that medications are administered accurately and on schedule?
  • 4I appreciate that you actively engage with online feedback; how does your administrative team incorporate that family input into improving daily communication and care standards?
  • 5What is your current process for ensuring that residents receive consistent support with personal hygiene and daily grooming needs?
  • 6Since I see you have a strong physical and occupational therapy program, how do you integrate those services into a resident's daily routine to keep them active and engaged?

Personalized based on this facility's data


Key Review Excerpts

My mother sat in a mess for hours because no one came when she called. Disgusting, worthless aides work here.

Long-term resident's family · 2024☆☆☆☆

The facility is filthy. Community shower rooms are rarely cleaned properly. Frequently feces is left on the floor. MRSA is in the building.

Family member · 2026☆☆☆☆

The staff goes above and beyond FOR all residents. Erin my case manager takes pride in her work and makes sure all my needs are met.

Rehab patient · 2025★★★★★
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
14.4%
WI
16.7%
Racine
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.5%
WI
16.8%
Racine
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
WI
25.0%
Racine
26.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
15.3%
WI
19.9%
Racine
20.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Mixed vs Avgs
Here
5.7%
US
12.1%
WI
5.2%
Racine
8.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
WI
95.6%
Racine
96.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.2%
Better than Avg
Here
95.2%
US
81.8%
WI
86.6%
Racine
86.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Mixed vs Avgs
Here
80.4%
US
79.8%
WI
82.2%
Racine
84.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
WI
1.3%
Racine
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
4penalties
Well above state avg (9.8)
59 complaint-triggered
$414,369 in fines

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 66 reports across 118 total violations. The most recurring issues involve medication management, safety hazards, and protection from abuse and neglect. Recent complaints in 2025 continue to cite medication errors, pressure ulcer care, and accident prevention failures, indicating persistent problems that haven't been fully resolved despite facility corrections.

Dec 22, 2025Complaint
1
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Aug 13, 2025Routine
13
0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 13, 2025Complaint
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jun 26, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 8, 2025Complaint
7
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 30, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 14, 2024

$86,790

Payment Denial

May 14, 2024

22-day denial

Fine

Sep 14, 2023

$285,068

Payment Denial

Sep 14, 2023

53-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Burlington Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Champion Care

Chain Size

21 facilities nationwide

Chain avg rating: 2.1/5 · Rank 17 of 20 (Worst)

Ownership & Management

Owners

The Bay at Burlington Health and Rehabilitation LLC

Owner · Organization

Ruvel, Menachem

Owner

Weinberg, Yisroel

Owner

Key personnel

Weinberg, YisroelW-2 Managing EmployeeRuvel, MenachemOfficer / DirectorWeinberg, YisroelOfficer / DirectorThe Bay at Burlington Health and Rehabilitation LLCManagerRuvel, MenachemManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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