Burlington Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (34 vs median 7)
- High staff turnover (65%)
- High RN turnover (65%)
Bottom 25% in WI · Below recommended RN staffing · Worst in CHAMPION CARE chain · $414,369 in fines · Special Focus Facility (CMS)
What this means for your family
While the rehabilitation therapy department receives consistent praise, the facility suffers from severe, recurring issues regarding basic hygiene, sanitation, and medication management. If you are considering this facility, you must conduct an unannounced tour of the specific wing your loved one would occupy and ask direct questions about their current protocols for call-light response times and daily hygiene assistance.
Google Reviews
Google Reviews
73 reviews on Google“Burlington Health and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, including unaddressed hygiene issues, medication errors, and poor communication. While some recent reviews praise the rehabilitation therapy team and specific staff members, these are frequently overshadowed by accounts of unsanitary conditions, slow response times to call lights, and a lack of basic care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly dedicated and compassionate individual staff members
- Supportive case management for some residents
Concerns
- Unsanitary facility conditions (feces/urine odors, bugs, dirty floors) (mentioned by 12 reviewers)
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor communication and rude administrative staff (mentioned by 7 reviewers)
- Inadequate personal hygiene care (showers, changing soiled linens) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a high volume of residents; what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 2Could you walk me through your current housekeeping schedule and the specific measures taken to maintain a sanitary environment throughout the common areas and resident rooms?
- 3Given the importance of medication adherence, what verification process do you use to ensure that medications are administered accurately and on schedule?
- 4I appreciate that you actively engage with online feedback; how does your administrative team incorporate that family input into improving daily communication and care standards?
- 5What is your current process for ensuring that residents receive consistent support with personal hygiene and daily grooming needs?
- 6Since I see you have a strong physical and occupational therapy program, how do you integrate those services into a resident's daily routine to keep them active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mother sat in a mess for hours because no one came when she called. Disgusting, worthless aides work here.”
“The facility is filthy. Community shower rooms are rarely cleaned properly. Frequently feces is left on the floor. MRSA is in the building.”
“The staff goes above and beyond FOR all residents. Erin my case manager takes pride in her work and makes sure all my needs are met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 66 reports across 118 total violations. The most recurring issues involve medication management, safety hazards, and protection from abuse and neglect. Recent complaints in 2025 continue to cite medication errors, pressure ulcer care, and accident prevention failures, indicating persistent problems that haven't been fully resolved despite facility corrections.
Dec 22, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 13, 2025Routine13
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 13, 2025Complaint16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2025Complaint7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 14, 2024
$86,790
Payment Denial
May 14, 2024
22-day denial
Fine
Sep 14, 2023
$285,068
Payment Denial
Sep 14, 2023
53-day denial
Ownership & Operations
Who Operates This Facility
Burlington Health and Rehabilitation Center
for profit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 17 of 20 (Worst)
Ownership & Management
Owners
The Bay at Burlington Health and Rehabilitation LLC
Owner · Organization
Ruvel, Menachem
Owner
Weinberg, Yisroel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit burlington-health.com
Medicare data downloads
Original nursing home datasets
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