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Nursing HomeMedicaid Investigative

Buckingham at Norwood, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Mcclellan Street, Norwood, NJ 07648240 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 305 Google reviews

5
4
3
2
1
Buckingham at Norwood, the Nursing Home in Norwood, NJ — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 7)

Bottom 25% in NJ · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in EXCELCARE chain · $101,674 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility is highly recommended for its exceptional recreation program and effective physical therapy, which significantly aid recovery and morale. However, families should be aware of reports regarding slow response times for basic needs; we advise you to ask management about their current staffing ratios and how they handle call bell response times during off-hours.

Google Reviews

Google Reviews

305 reviews on Google
Buckingham at Norwood (also referred to as Excelcare) is widely praised for its dedicated rehabilitation team and exceptionally warm, engaging recreation staff, particularly Meena Kamath. While many families report high satisfaction with the cleanliness and the quality of care, a recurring subset of reviews highlights significant concerns regarding understaffing, slow response times for call bells, and inconsistent hygiene care for residents.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean8.0Activities10.0Meds5.0Memory8.0Comms7.0ValueN/A

Strengths

  • Highly engaging and compassionate recreation staff
  • Dedicated and professional physical therapy team
  • Clean and well-maintained facility environment
  • Strong, supportive nursing and social work communication

Concerns

  • Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
  • Inconsistent hygiene and bathing frequency (mentioned by 4 reviewers)
  • Understaffing leading to inadequate patient care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(134)4.92025(33)4.82026(31)

Distribution · 198 analyzed

5
180
4
9
3
2
2
1
1
6
10 reviews posted between Feb 19, 2024Feb 24, 2024 · 9 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's large capacity of 240 residents, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance?
  • 2I noticed the facility has a very active recreation program; could you walk me through a typical daily activity schedule and how you tailor these programs to residents with different levels of mobility?
  • 3With recent feedback regarding hygiene and bathing routines, could you explain the current system for tracking and ensuring that every resident receives their scheduled personal care?
  • 4How does the nursing and social work team manage communication with families to ensure we are kept fully updated on our loved one's health status and any changes in their care plan?
  • 5I see that the physical therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure that the progress made during therapy sessions is maintained throughout the rest of the day?
  • 6What is the facility's current strategy for managing staffing levels to ensure that residents receive consistent, high-quality care throughout all shifts?

Personalized based on this facility's data


Key Review Excerpts

The therapists are dedicated and gentle in their dealing with patients. I would like to recognize Roma, Donna and Samantha who helped me recovering from my physical challenges.

Rehab patient · 2026★★★★

My mom was brought here after having a stroke - and left here like SuperWoman! The nurses/doctors/therapists are all pros - they are extremely knowledgeable and very patient!

Long-term resident's family · 2026★★★★★

The staff has been very helpful with his admission and the Social and Head of Nursing has been amazingly informative with his care. The nurse staff has been equally amazing in bringing me up to date information on his condition.

Memory care family member · 2024★★★★★
Source: 305 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
2.58hrs
63%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
19.4%
NJ
15.7%
Bergen
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
15.3%
NJ
9.1%
Bergen
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
14.4%
NJ
9.2%
Bergen
11.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
15.5%
NJ
12.7%
Bergen
14.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
NJ
93.0%
Bergen
94.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
NJ
97.2%
Bergen
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
NJ
78.7%
Bergen
82.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.8%
NJ
80.1%
Bergen
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NJ
1.2%
Bergen
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (8.5)
1 complaint-triggered
$101,674 in fines

The Buckingham at Norwood shows recurring deficiencies across multiple surveys, with fire safety systems, care planning, and medication management being the most frequent problem areas. While all 46 deficiencies have been corrected by the facility, several issues persist across surveys including fire alarm maintenance, resident assessments, and emergency preparedness protocols, suggesting ongoing challenges with maintaining compliance standards.

Apr 2, 2026Routine
11
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Apr 2, 2026Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 7, 2024Routine
32
0728Immediate jeopardy · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jul 14, 2023Routine
7
0880Immediate jeopardy · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Federal Penalties

Fine

Nov 7, 2024

$76,226

Fine

Jul 14, 2023

$25,448

Ownership & Operations

Who Operates This Facility

Owner / Operator

Buckingham at Norwood, the

Organization Type

for profit

Chain Affiliation

Chain Name

Excelcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.4/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

Jacobs, Hyman

Owner

95%

Jacobs, Livia

Owner

5%

Key personnel

Dublin, TrevorW-2 Managing EmployeeMetternich, ChristopherOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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