Brynwood Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
Brynwood has a strong reputation for engaging activities and a dedicated rehabilitation team, which many families appreciate. However, because multiple reviewers have raised serious concerns about neglect and slow response times, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
121 reviews analyzed“Brynwood Health and Rehabilitation Center receives highly polarized feedback. Many reviewers praise the facility for its compassionate, family-oriented staff and engaging activities, while a significant minority of families report serious concerns regarding neglect, poor communication, and slow response times to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active and engaging life enrichment programs
- Clean and well-maintained facility grounds
- Effective rehabilitation and wound care services
Concerns
- Neglect and slow response times to patient needs (mentioned by 5 reviewers)
- Poor communication with families regarding patient status (mentioned by 3 reviewers)
- Inadequate staffing or staff distracted by personal phones (mentioned by 2 reviewers)
- Issues with billing and administrative follow-up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having a 3-star CMS staffing rating, how do you ensure that staff members remain focused and attentive to residents' immediate needs throughout their shifts?
- 2I noticed some feedback regarding communication; what is your standard process for keeping families updated on their loved one's health status and any changes in their care plan?
- 3Given the importance of medication management, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 4The life enrichment programs are highly praised; could you share a few examples of the activities residents are most excited about this month?
- 5If a resident needs urgent assistance, what is the protocol for ensuring a prompt response, and how is that tracked by your management team?
- 6How does your administrative team handle billing inquiries to ensure that families have clear, consistent points of contact for any financial questions?
Personalized based on this facility's data
Key Review Excerpts
“The nurse's was very loving and caring to my brother. So with that been said we are very thankful for the service that he received at Brynwood Health and Rehabilitation”
“I want to thank Brynwood Health and Rehabilitation Center for awesome care of my sister. She was very satisfied with the treatment the nurses gave and especially the physical therapy team.”
“Do not send anyone you love here. Horrible care and an unacceptable amount of neglect. Place is run down and staff is on their phones most of the time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, including serious concerns about nursing staffing levels and respiratory care that appeared in multiple complaints. The facility has faced recurring issues with fire safety systems, resident assessment processes, and infection control protocols. While all deficiencies show correction dates, the pattern of complaint-driven inspections and repeat respiratory care problems warrants careful consideration during your visit.
Mar 19, 2026Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Dec 12, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 17, 2024Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 24, 2023Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 5, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Brynwood Health and Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 94 (Best)
Ownership & Management
Owners
Hyman, Simcha
Owner
Zanziper, Naftali
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit brynwoodhrc.com
Medicare data downloads
Original nursing home datasets
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