Brunswick Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 96 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 4.0)
- High staff turnover (52%)
- High RN turnover (53%)
Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $186,707 in fines
What this means for your family
This facility is visually impressive and often provides excellent physical therapy, making it a strong contender for short-term recovery. However, families should be aware of persistent reports regarding slow response times to call buttons and staffing shortages. We strongly recommend visiting during a weekend or evening shift to observe the actual level of care provided during off-hours.
Google Reviews
Google Reviews
96 reviews on Google“Brunswick Health & Rehab Center receives polarized feedback, with many praising the facility's cleanliness, modern aesthetic, and the kindness of individual staff members. However, a significant number of families report critical issues regarding chronic understaffing, slow response times to call buttons, and poor communication from management. While many patients enjoy successful rehabilitation stays, others express deep frustration with the facility's ability to handle complex medical or cognitive needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and compassionate nursing and CNA staff
- Effective physical and occupational therapy programs
- Welcoming and helpful administrative office staff
Concerns
- Slow or non-existent response to call buttons (mentioned by 7 reviewers)
- Chronic understaffing, especially on weekends and nights (mentioned by 5 reviewers)
- Poor communication from management and difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns regarding resident care or facility operations?
- 2Given that response times to call buttons are a top priority for families, what is your current protocol for ensuring staff are alerted and able to assist residents quickly, especially during evening and weekend shifts?
- 3With the current CMS health inspection ratings, what specific quality improvement initiatives are you currently implementing to enhance the overall care standards in the facility?
- 4Since memory care is a specialized area of focus, what unique training or daily engagement activities are provided to support residents with cognitive needs?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency, particularly during shift changes?
- 6Can you walk me through how your staff coordinates with family members when a resident has a medical change or requires urgent attention?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been delightful and so concerned about his comfort that it amazed me. The 2 nurses I've met so far, Lynn and Emily, have been caring, considerate and taken beautiful care of him.”
“It is obvious that this facility is understaffed. Depending on who was on duty, it would take from five minutes to 30 minutes or more for one of them to answer an alarm bell.”
“The care I received and witnessed was excellent. The entire staff from office to housekeeping work together, always making the residents their foremost concern. Never once did I see a staff member ignore a residents call light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, triggering 13 deficiencies including serious concerns about medication management, resident safety, and protection from abuse. The facility shows persistent problems across surveys with medication errors appearing in both 2023 and 2025, indicating ongoing issues that haven't been fully resolved despite correction plans.
Apr 9, 2026Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 18, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 18, 2025Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the physician properly assigns and delegates tasks to a physician assistant, nurse practitioner or clinical nurse specialist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 21, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 21, 2023Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Apr 9, 2026
$66,120
Fine
Feb 18, 2025
$173,554
Fine
Aug 21, 2023
$4,963
Fine
Aug 21, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Brunswick Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 107 of 125 (Worst)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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