Brown Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 99 Google reviews
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What this means for your family
While many families report excellent, compassionate care and a clean facility, there are recurring, serious reports of patient falls and understaffing. When touring, ask specifically about the nurse-to-patient ratio during night shifts and the specific protocols in place to prevent falls for residents with limited mobility.
Google Reviews
Google Reviews
99 reviews on Google“Brown Health and Rehabilitation receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report critical safety failures. Several reviewers have expressed serious concerns regarding patient falls and inadequate monitoring, particularly during off-hours. Prospective families should weigh the facility's strong reputation for kindness against these significant reports of understaffing and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean, well-maintained facility
- Good communication with families
- Effective rehabilitation and recovery support
Concerns
- Patient falls due to lack of supervision (mentioned by 3 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a primary focus for your team; could you walk me through how you ensure consistent supervision and timely response times for residents throughout the day?
- 2With the facility's focus on rehabilitation, what specific protocols do you have in place to prevent falls and ensure resident safety during transitions?
- 3I see that you actively engage with families online; how do you typically keep families updated on their loved one's daily progress and well-being?
- 4Given the 4-star health inspection rating, what are the most important safety or care standards that your team prioritizes on a daily basis?
- 5What does a typical afternoon look like for a resident here, and how do you tailor activities to keep them socially and physically engaged?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My husband Tommy was there for 3 weeks of rehab and the experience was 5 star!!!! The staff including EVERYONE in the building were fantastic!! Food was delicious, rooms and all of the building is clean and smells nice.”
“They let my husband fall off the bed twice for not watching him like they should. He bruised his arm the first time and the second time he had to get stitches in his head and both arms skint and I am not going to let him stay another night.”
“I have witnessed the excellent care my mother is receiving, even when they didn't know I was there or watching. Unfortunately my mom is now in hospice, but able to still be here at Brown.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brown Health and Rehabilitation shows recurring problems with fire safety systems and care planning across three surveys, with families filing complaints that triggered investigations into abuse reporting and infection control. The facility has persistent issues with fire safety equipment, emergency systems, and resident care planning that appear across multiple inspections. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-triggered investigations regarding resident protection warrants careful consideration during your visit.
Sep 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Routine5
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 5, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Apr 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 16, 2023Routine18
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have correct number of accessible exits for each story.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Brown Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 26 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit brownhealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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