Brown County Health and Living Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation and end-of-life care, with many families praising the dedication of the nursing staff. However, because multiple reviewers have raised serious concerns regarding weekend staffing levels, hygiene, and medication errors, we strongly recommend conducting an unannounced visit on a weekend and asking specifically about their medication administration protocols.
Google Reviews
Google Reviews
40 reviews on Google“Brown County Health and Living Community receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, there are serious, recurring reports regarding understaffing, poor hygiene, and medication management errors that potential families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Strong administrative communication
- Supportive end-of-life and hospice care
Concerns
- Chronic understaffing, especially on weekends (mentioned by 3 reviewers)
- Poor hygiene and infrequent resident changing (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing challenges across the industry, what specific steps are you taking to ensure consistent, attentive care for residents during weekend shifts?
- 3Can you walk me through your current process for medication management to ensure accuracy and safety for residents?
- 4I see your health inspection ratings are excellent; how do you maintain that high standard of care while managing the daily hygiene and personal needs of 117 residents?
- 5What does the dining experience look like for residents, and how do you incorporate feedback to ensure meals are both nutritious and enjoyable?
- 6How does your team coordinate with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The nurses allowed me to stay with mom as much as possible. They made us feel welcomed and loved. The administrators and staff were there to help me every step of the way.”
“All the staff was great, but Edan and Bev were our favorites. They allowed him to pass away with dignity and respect with as little pain as possible.”
“I can't say enough good things about the PTs and the OTs at the nursing home. They were caring, kind, and very patient with mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety issues, with fire drill procedures cited twice across different surveys and multiple smoke/fire protection deficiencies appearing in recent inspections. The main problem areas are fire safety systems, care planning, and staffing transparency. One family filed a complaint about resident financial protection that was resolved, and while the facility corrects its deficiencies, the repeated fire safety citations suggest ongoing maintenance challenges that families should discuss during visits.
Aug 15, 2025Routine3
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 30, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 5, 2023Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Brown County Health and Living Community
for profit
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 10 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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