Brookview Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (4 vs median 3)
- High staff turnover (59%)
- High RN turnover (78%)
Bottom 25% in SC · Critically understaffed (RN) · $42,599 in fines
What this means for your family
Brookview is highly regarded for its admissions process and rehabilitation therapy, making it a strong candidate for short-term recovery. However, given the serious allegations regarding nursing neglect and hygiene, we strongly recommend unannounced visits and frequent check-ins to ensure your loved one's daily needs are being met.
Google Reviews
Google Reviews
74 reviews on Google“Brookview Healthcare Center receives high praise for its administrative staff, particularly in the admissions department, and its rehabilitation services. However, the facility faces significant, recurring criticism regarding inconsistent nursing care, cleanliness, and responsiveness to family concerns. Families should be aware that while many report a positive, compassionate experience, others have documented serious lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions staff
- Effective physical and occupational therapy programs
- Compassionate and dedicated nursing staff (reported by many)
- Clean and well-maintained facility environment
Concerns
- Inconsistent or neglectful nursing care (mentioned by 5 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 3 reviewers)
- Staffing shortages and lack of responsiveness (mentioned by 3 reviewers)
- Poor communication from management or nursing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so impressed by how helpful the admissions team was when we first called; how do you ensure that same level of communication continues between the nursing staff and our family?
- 2With the physical and occupational therapy programs being a highlight here, how often will our loved one be able to participate in these sessions?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing team manage care and responsiveness during shift changes or overnight hours?
- 5Can you tell us more about the daily activities and social events organized to keep residents engaged and active?
- 6What is your process for ensuring the facility stays consistently clean and hygienic for all residents?
Personalized based on this facility's data
Key Review Excerpts
“Kayce, the Administration and Marketing Director, was amazing. She was always eager to help us with any questions or concerns we had.”
“The staff is truly caring and so fun! I never doubt that my mom is being given excellent care ! It makes a difference to know that such loving folks take care of my mom daily!”
“The place is a bug ridden DUMP! The staff LIES constantly and then lie to cover for each other, and management is patronizing at best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about safety hazards and abuse/neglect issues at this facility, with five complaint-triggered deficiencies across recent surveys. The most recurring problems involve accident prevention and safety supervision, food safety and dietary services, and resident protection from abuse or theft. While the facility has corrected most violations, the pattern of family complaints about basic safety and protection raises significant concerns about ongoing care quality and oversight.
Jan 8, 2026Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Feb 28, 2025
$11,910
Fine
Jan 31, 2025
$15,043
Fine
Aug 15, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Brookview Healthcare Center
for profit
Chain Affiliation
Blue Ridge Healthcare
3 facilities nationwide
Ownership & Management
Owners
Najman, Eden
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit brookview.care
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.