Brookview Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
This facility's therapy department is highly regarded and may be suitable for short-term rehabilitation. However, families should be aware of significant concerns regarding communication and nursing responsiveness; we strongly recommend visiting during off-hours and speaking directly with current long-term care families before making a decision.
Google Reviews
Google Reviews
46 reviews analyzed“Brookview Healthcare Center receives highly polarized feedback, with many reviewers praising the therapy department for its effectiveness while others report significant concerns regarding nursing care, communication, and basic resident needs. Families frequently highlight a divide between the positive experiences of short-term rehab patients and the negative experiences of long-term care families, particularly regarding staff responsiveness and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional therapy and rehabilitation team
- Welcoming and friendly environment for short-term stays
- Attentive and caring nursing staff (noted by some)
- Clean and well-maintained facility (noted by some)
Concerns
- Poor communication and lack of transparency with families (mentioned by 4 reviewers)
- Inadequate nursing care and lack of responsiveness (mentioned by 4 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
- Staff rudeness and lack of professionalism (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy team here is highly regarded; how do you integrate their rehabilitation plans with the daily nursing care provided on the floor?
- 2Communication is so important to our family; what is your standard process for updating families on a resident's health status or changes in their care plan?
- 3Given the current staffing levels, how do you ensure that residents receive timely assistance when they press their call lights or need help with daily tasks?
- 4I see that some families have had mixed experiences with the dining program; could you walk us through how you handle meal service and accommodate specific dietary preferences or nutritional needs?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents?
- 6I appreciate that you take the time to respond to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The only good thing about this place is the therapy unit and the therapist that work in the therapy unit……”
“He was always drugged up to the point he no longer wanted to eat. Bed sores and wasn't changed on a regular schedule. Clothes and shoes were all stolen weekly with no explanation.”
“My stay for rehab was great. The staff was kind and attentive and the therapy team was exceptional!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookview Healthcare Center shows concerning patterns with 42 deficiencies over six surveys, including five complaint-triggered violations where families reported problems. Recurring issues involve medication management, resident rights, and safety systems. While the facility has corrected most deficiencies, persistent problems with medication errors and fire safety systems across multiple years suggest ongoing operational challenges families should carefully evaluate.
Feb 25, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 27, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Egress Deficiencies
Install proper backup exit lighting.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 24, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 1, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Aug 1, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Brookview Healthcare Center
for profit
Chain Affiliation
Lionstone Care
22 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 22
Ownership & Management
Owners
Lionstone Hz Opco Holdings LLC
Owner · Organization
Kazarnovsky, Solomon
Owner (parent company)
Stein, Abba
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit brookview-hc.com
Medicare data downloads
Original nursing home datasets
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