Brookside Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews

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What this means for your family
While some families report positive experiences with staff, the documented safety failures in the memory care unit and reports of neglect are extremely concerning. If you consider this facility, you must conduct an unannounced visit and specifically inspect the security protocols for memory care and the facility's process for escalating health concerns to medical professionals.
Google Reviews
Google Reviews
16 reviews on Google“Brookside Nursing Center receives highly polarized feedback, with some families praising the compassionate end-of-life care and friendly staff, while others report severe neglect and safety failures. Critical concerns include lapses in basic hygiene, failure to monitor residents' health changes, and significant security breaches in the memory care unit. Families should be aware of the stark contrast between the positive personal experiences and the serious allegations of administrative incompetence and patient endangerment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Friendly and personable staff
- Welcoming administrative communication
Concerns
- Neglect of basic hygiene and health monitoring (mentioned by 2 reviewers)
- Incompetent administration and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your end-of-life care team; how do you ensure that level of personalized dignity is maintained for every resident?
- 2What specific steps are being taken to improve the dining experience and the variety of meals provided to residents?
- 3Could you walk me through your protocols for monitoring health changes and ensuring basic hygiene needs are met consistently throughout the day?
- 4How does the administration ensure that communication remains open and transparent between the nursing staff and family members?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My mom has Dementia and Alzheimer's. Was in there so-called locked down memory care. My mom got out, walked two houses down!!! They did nit even know she was gone!!!!”
“Didn’t bathe her for weeks. Then she was taken by ambulance to a hospital because she wasn’t responding and her vitals were very low.”
“All the staff were very good to Mom. All the nurses and CNA's were very professional and took care of her like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations including resident abuse and neglect issues in 2025, requiring careful consideration before visiting. The facility shows recurring problems with care planning and assessment across multiple years, along with persistent fire safety deficiencies. While all violations appear corrected, the pattern of complaint-triggered deficiencies and repeated issues in resident assessment suggests ongoing quality concerns.
Apr 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 15, 2024Routine6
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 2, 2023Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 2, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jul 22, 2021Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Apr 11, 2025
$31,530
Fine
Aug 2, 2023
$8,061
Ownership & Operations
Who Operates This Facility
Brookside Nursing Center
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Coble, Tom
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit brooksidenursingcenter.com
Medicare data downloads
Original nursing home datasets
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