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Nursing HomeMedicaid

Brookside Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

310 Brookside Drive, Madill, OK 73446140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 16 Google reviews

Brookside Nursing Center Nursing Home in Madill, OK — Street View
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What this means for your family

While some families report positive experiences with staff, the documented safety failures in the memory care unit and reports of neglect are extremely concerning. If you consider this facility, you must conduct an unannounced visit and specifically inspect the security protocols for memory care and the facility's process for escalating health concerns to medical professionals.

Google Reviews

Google Reviews

16 reviews on Google
Brookside Nursing Center receives highly polarized feedback, with some families praising the compassionate end-of-life care and friendly staff, while others report severe neglect and safety failures. Critical concerns include lapses in basic hygiene, failure to monitor residents' health changes, and significant security breaches in the memory care unit. Families should be aware of the stark contrast between the positive personal experiences and the serious allegations of administrative incompetence and patient endangerment.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean4.0Activities8.0MedsN/AMemory1.0Comms3.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Friendly and personable staff
  • Welcoming administrative communication

Concerns

  • Neglect of basic hygiene and health monitoring (mentioned by 2 reviewers)
  • Incompetent administration and lack of accountability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)3.02017(1)1.02018(1)1.02023(1)2.52024(4)4.02025(4)3.72026(6)

Distribution · 18 analyzed

5
9
4
0
3
2
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your end-of-life care team; how do you ensure that level of personalized dignity is maintained for every resident?
  • 2What specific steps are being taken to improve the dining experience and the variety of meals provided to residents?
  • 3Could you walk me through your protocols for monitoring health changes and ensuring basic hygiene needs are met consistently throughout the day?
  • 4How does the administration ensure that communication remains open and transparent between the nursing staff and family members?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating immediate care?

Personalized based on this facility's data


Key Review Excerpts

My mom has Dementia and Alzheimer's. Was in there so-called locked down memory care. My mom got out, walked two houses down!!! They did nit even know she was gone!!!!

Memory care family member · 2026☆☆☆☆

Didn’t bathe her for weeks. Then she was taken by ambulance to a hospital because she wasn’t responding and her vitals were very low.

Long-term resident's family · 2024☆☆☆☆

All the staff were very good to Mom. All the nurses and CNA's were very professional and took care of her like family.

Long-term resident's family · 2025★★★★★
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
19.5%
OK
25.4%
Marshall
23.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
OK
90.6%
Marshall
95.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.5%
OK
17.2%
Marshall
17.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.4%
OK
17.3%
Marshall
21.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
12.1%
OK
3.3%
Marshall
8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
OK
3.4%
Marshall
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.8%
Worse than Avg
Here
59.8%
US
81.8%
OK
75.0%
Marshall
85.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.1%
Worse than Avg
Here
62.1%
US
79.8%
OK
74.1%
Marshall
84.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
OK
1.8%
Marshall
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
2penalties
Well below state avg (7.2)
3 complaint-triggered
$39,487 in fines

Families have filed complaints that led to citations including resident abuse and neglect issues in 2025, requiring careful consideration before visiting. The facility shows recurring problems with care planning and assessment across multiple years, along with persistent fire safety deficiencies. While all violations appear corrected, the pattern of complaint-triggered deficiencies and repeated issues in resident assessment suggests ongoing quality concerns.

Apr 11, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 15, 2024Routine
6
0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Aug 2, 2023Routine
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Aug 2, 2023Complaint
1
0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Jul 22, 2021Routine
9
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Apr 11, 2025

$31,530

Fine

Aug 2, 2023

$8,061

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookside Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Elmbrook Management Company

Chain Size

11 facilities nationwide

Chain avg rating: 3.2/5 · Rank 11 of 11 (Worst)

Ownership & Management

Owners

Coble, Tom

Owner

Key personnel

Coble, TomOfficer / DirectorHassanshahi, AmberOfficer / DirectorLodes, JasonOfficer / DirectorMadill Property Co LLCManagerCoble, TomManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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