Brookside Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (39 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in AJC HEALTHCARE chain · No penalties on record
What this means for your family
While some families have experienced positive outcomes with physical therapy and specific kind nurses, the recent trend of reviews is alarming. You must prioritize investigating the facility's ability to maintain safe temperatures and their protocols for emergency medical responses, as multiple recent reports cite life-threatening neglect and broken heating systems.
Google Reviews
Google Reviews
47 reviews on Google“Families considering Brookside Care Center should exercise extreme caution due to frequent reports of severe neglect, including failure to respond to medical emergencies and physical injuries from falls. While some individual staff members and specific periods of care have been praised for being kind, the facility faces significant criticism regarding broken heating systems, poor maintenance, and inadequate medical supervision.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Helpful physical therapy team
- Occasional clean and odor-free environments
Concerns
- Severe neglect and failure to respond to medical emergencies (mentioned by 4 reviewers)
- Broken heating and temperature regulation issues (mentioned by 3 reviewers)
- Poor facility maintenance and broken equipment (mentioned by 3 reviewers)
- Frequent patient falls and injuries (mentioned by 3 reviewers)
- Poor communication and unresponsive administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the helpfulness of the physical therapy team; how do those teams work together to support a resident's daily mobility?
- 2With the recent focus on facility improvements, what specific steps are being taken to ensure the heating and temperature regulation in the resident rooms are consistent and comfortable?
- 3Could you walk us through your specific protocols for responding to medical emergencies and how the staff ensures immediate attention is provided at all hours?
- 4What is your current plan for addressing maintenance needs and ensuring all facility equipment and common areas are kept in top working order?
- 5How does the administration ensure that families are kept informed and updated regarding any changes in a resident's care or facility updates?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I had a hemmoragic stroke and today i can walk and talk. In conclusion. Brookside care center is a”
“The staff is attentive, kind, and professional. They communicate well and make sure my grandmother and my family's concerns are addressed in a timely manner.”
“I fell out of my wheelchair in the dining room while I was there I have my left side fractured from my accident when they had picked me up I felt a bad snap on my left arm”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookside Care Center shows a concerning pattern of 139 deficiencies across 24 surveys, with families filing reports that triggered 47 complaint investigations. The most recurring issues involve accident prevention and safety hazards, medication management, and fire safety/building systems. Recent surveys reveal ongoing serious problems including uncorrected abuse protection violations and respiratory care deficiencies, suggesting persistent safety concerns despite correction plans.
Mar 10, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 27, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 4, 2025Complaint2
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Ownership & Operations
Who Operates This Facility
Brookside Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 13 (Worst)
Ownership & Management
Owners
Swc CA Opco 2 LLC
Owner · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit brooksidecare.org
Medicare data downloads
Original nursing home datasets
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