Brookridge Cove Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
Brookridge Cove is highly regarded for its compassionate staff and effective rehab programs, making it a strong candidate for recovery. However, families should tour the facility to assess the lighting and equipment quality for themselves, as these have been noted as areas for improvement.
Google Reviews
Google Reviews
34 reviews on Google“Brookridge Cove Rehabilitation and Care Center receives high praise for its compassionate, family-oriented atmosphere and dedicated nursing and therapy teams. While most reviewers highlight excellent communication and successful rehab outcomes, some concerns regarding facility maintenance, such as poor lighting and equipment quality, have been noted.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and goal-oriented therapy department
- Warm, family-like atmosphere
- Strong administrative communication
Concerns
- Poor facility lighting and equipment maintenance
- Neglect of personal belongings and medical equipment
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 3-star health inspection rating, what specific steps is the leadership team taking to address those recent state violations and improve compliance?
- 2I noticed some feedback regarding the upkeep of the building and equipment; could you walk me through your current process for maintenance requests and ensuring resident belongings are kept secure?
- 3Since your therapy department is highly regarded, how do you integrate those goal-oriented therapy programs into the daily routine of residents who aren't in active rehab sessions?
- 4With a 4-star staffing rating, how do you ensure that the compassionate care mentioned by families remains consistent across all shifts, especially during weekends or evenings?
- 5What kind of daily social activities or community events do you offer to maintain that warm, family-like atmosphere for residents who may be feeling isolated?
- 6Could you explain your protocol for handling medical emergencies, and how do you keep families informed if a resident requires a change in their level of care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always readily available to answer any questions and the time and attention given individually to each patient in memory lane is remarkable.”
“Regina Spears made sure my mom was set up with everything she needed to go home safely and the nurses and therapy team are top notch.”
“Lighting is poor in facility. Too dark for residents. The large tv that residents can enjoy has a bad picture quality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 24 deficiencies across recent surveys, including one complaint-triggered deficiency where a family reported concerns about maintaining a safe and clean environment. The most recurring issues involve resident rights protections, food safety and nutrition services, and safety hazards. While all deficiencies show correction dates, problems with food safety and maintaining a safe environment have persisted across multiple years, suggesting ongoing operational challenges families should investigate during visits.
Aug 1, 2025Routine4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 25, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Feb 17, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Ownership & Operations
Who Operates This Facility
Brookridge Cove Rehabilitation and Care Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 18 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit brookridgecoverehabcarecenter.com
Medicare data downloads
Original nursing home datasets
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