Brookings
Families consistently rate this highly — reviewers highlight compassionate and family-oriented care. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
Brookings is an exceptional choice for families seeking a small, intimate, and highly personalized care environment, especially for those requiring hospice or dementia support. The owners' hands-on approach ensures a level of dignity and family-like warmth that is rare. There are no significant recurring complaints, but families should note the small scale of the facility.
Google Reviews
Google Reviews
46 reviews analyzed“Brookings is highly regarded by families for providing a warm, home-like environment that treats residents like family members. Reviewers consistently praise the compassionate, attentive care provided by the owners, Brent and Lanae, and their staff, particularly for those in end-of-life or hospice care. While the facility is noted for its cleanliness and excellent food, it is a small-scale setting focused on personalized, high-touch care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and family-oriented care
- Attentive and professional staff
- Clean and well-maintained environment
- Excellent communication with families
- High-quality, healthy meals
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It’s wonderful to see how much care goes into the meals here; could you tell us more about how the menu is planned to ensure it stays both healthy and appetizing for the residents?
- 2We’ve noticed how clean and well-maintained the environment is; what is your team's daily routine for ensuring the common areas stay so inviting?
- 3The staff seems incredibly attentive and professional; how do you foster that family-oriented culture among your caregivers?
- 4Since communication with families is such a priority here, what is the best way for us to stay updated on our loved one's daily well-being?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with the community?
- 6In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care and notification of the family?
Personalized based on this facility's data
Key Review Excerpts
“The Brookings Sr Living Care is not just caring for your loved one. Starting with the owner and all the staff they make the person at home. My mother was in the ending stage of her life and they were an answer to my prayers.”
“The care my mother received was far beyond my expectations! The staff is so very kind and caring. The staffing ratio is excellent and the facility is small and homelike, the residents are treated like family members.”
“The owners live on site, are experienced caregivers who truly care. My husband lived at Brookings for over two years during which he was treated with respect and made to be part of a family.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 10, 2025Routine
The following deficiency was found during the on-site compliance inspection conducted on March 10, 2025:
Based on documentation review, record review, and interview, the governing authority failed to administer a training program for all staff regarding fall prevention and fall recovery. The deficient practice posed a risk if a staff member was not properly trained to assist a resident who had fallen and was unable to recover independently. Findings include: 1. A review of facility documentation revealed a policy and procedure titled "Fall Prevention and Recovery" which stated, "Fall Prevention and Recovery Training is required upon hire and at least every 12 months thereafter." 2. A review of E1's personnel record revealed E1 was hired as the manager. The review revealed documentation demonstrating E1 received training regarding fall prevention and fall recovery on November 10, 2022. However, the review revealed E1 did not receive training for fall prevention and fall recovery at least every 12 months thereafter. 3. A review of E2's personnel record revealed E2 was hired as a caregiver. The review revealed documentation demonstrating E2 received training regarding fall prevention and fall recovery on November 8, 2023. However, the review revealed E2 did not receive training for fall prevention and fall recovery at least every 12 months thereafter. 4. In an interview, E1 acknowledged E1 failed to administer a training program for all staff regarding fall prevention and fall recovery.
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References & Resources
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Google Reviews
46 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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