Brookfield Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 464 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a clean, vibrant environment. However, if your loved one has specific dietary preferences or requires strict nutritional variety, you should specifically inquire about the current meal planning and dietitian involvement.
Google Reviews
Google Reviews
464 reviews on Google“Brookfield Healthcare Center is highly regarded by families for its exceptional rehabilitation services and a compassionate, family-like nursing staff. While most reviewers praise the cleanliness and engaging activities, some concerns have been raised regarding food variety and specific instances of communication lapses or neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehab team
- Clean and well-maintained facility
- Engaging and diverse activity programs
- Welcoming and professional front desk staff
Concerns
- Inconsistent food quality and lack of variety (mentioned by 2 reviewers)
- Communication issues with administration (mentioned by 2 reviewers)
- Instances of patient neglect or safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that address specific family members, staff names, and particular departments mentioned in the reviews. The tone is consistently warm, appreciative, and professional.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab team here; could you tell us more about how they work with residents to regain independence?
- 2The front desk staff seems so welcoming; how does the administration ensure that families stay updated on their loved one's care and health changes?
- 3What kind of variety can we expect in the daily meal plans, and how do you handle specific dietary preferences or nutritional needs?
- 4Since we want to ensure they stay active, could you describe some of the most engaging group activities or outings available for residents?
- 5With the nursing staff being so highly regarded for their compassion, how do you manage care and safety during the overnight hours or in the event of a medical emergency?
- 6We noticed the facility is very well-maintained; how does the team ensure a clean and comfortable environment for all 70 residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is awesome. It’s always clean when I visit. It’s a very well managed facility, which inspires a lot of confidence.”
“The staff at Brookfield goes above and beyond for their patients ! From the nurses to activity coordinators and everyone involved in the patients’ care, they make their patients feel at home.”
“The facility itself is always spotlessly clean and has a warm, inviting atmosphere. It is particularly impressive to witness the range of activities offered, which truly engages patients and helps them thrive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookfield Healthcare Center shows a concerning pattern with 38 deficiencies across six surveys, including four triggered by family complaints. The facility has persistent issues with care planning, medication management, and safety hazards that recur across multiple inspections from 2023-2025. While all deficiencies show correction dates, the repeated problems in core care areas suggest ongoing operational challenges that families should investigate thoroughly before placement.
Dec 5, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 18, 2024Routine14
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 31, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 13, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 1, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Brookfield Healthcare Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 100 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
464 reviews from families & visitors
Official Website
Visit brookfieldhealthcare.net
Medicare data downloads
Original nursing home datasets
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