Brookestone of Papillion
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and end-of-life care, making it a strong choice for many families. However, given recent reports of medical responsiveness issues and administrative friction, we recommend that you stay highly involved in your loved one's daily health monitoring and carefully review all billing statements.
Google Reviews
Google Reviews
48 reviews on Google“Brookestone of Papillion (formerly Papillion Manor) receives high praise for its compassionate nursing staff and the genuine, family-like care provided to long-term residents. However, some families have reported serious concerns regarding medical responsiveness, billing transparency, and administrative communication during tours or transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, welcoming environment for residents
- High-quality rehabilitation services
- Clean and well-maintained facility
Concerns
- Inadequate medical responsiveness or failure to address health issues (mentioned by 3 reviewers)
- Billing transparency and administrative issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your 5-star CMS staffing rating, how do you ensure that level of attention translates into consistent, proactive communication with families regarding changes in a resident's health status?
- 2I noticed some families have had questions about billing clarity; could you walk me through your process for ensuring statements are transparent and easy to understand?
- 3With your strong reputation for rehabilitation services, how do you balance those intensive therapy schedules with meaningful social activities to keep residents engaged throughout the day?
- 4How does your nursing team coordinate to ensure that any new health concerns or symptoms are addressed and escalated quickly to the appropriate medical staff?
- 5Since you have a warm and welcoming environment, what are some of the most popular ways residents interact with each other in the common areas during the week?
- 6I see that you prioritize maintaining a clean and well-kept facility; what is your process for ensuring that high standard of care remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff at every level, from leadership to maintenance, always made him feel incredibly special, showering him with the kind of care and personal attention that only comes from a deep sense of dedication and compassion.”
“When my dad was put on hospice, it was made incredibly clear how much the nurses and staff were affected - a few of our favorite aides even attended his funeral. I am so grateful for the care and love they treated my dad with.”
“My long time friend was not given the right level of care working with PT at this facility, I wouldn't recommend for rehab there Also my friend complained of abdominal pain for a week nothing was done to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookestone of Papillion has had 28 deficiencies across 4 surveys, with families filing complaints that led to findings about care quality and accident prevention. The facility has struggled primarily with fire safety systems, electrical equipment maintenance, and resident care standards. While all deficiencies show correction dates, the pattern reveals ongoing challenges with safety infrastructure and care oversight that families should discuss during visits.
Nov 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 2, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2022Routine16
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Brookestone of Papillion
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 22 (Best)
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit brookestonepapillion.com
Medicare data downloads
Original nursing home datasets
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