Brookestone Acres
Strong Medicare quality ratings; families often praise warm, aesthetically pleasing facility. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While Brookestone Acres is praised for its aesthetics and therapy services, the recurring reports of administrative communication issues and inconsistent care are significant red flags. We strongly recommend scheduling an unannounced visit to observe staff-to-resident interactions and asking management directly how they handle medical emergencies and family communication.
Google Reviews
Google Reviews
34 reviews on Google“Brookestone Acres receives polarized feedback, with many reviewers praising the facility's aesthetic, cleanliness, and the kindness of individual staff members. However, several families have raised serious concerns regarding administrative management, inconsistent care quality, and poor communication during medical crises. Prospective families should be aware that while many report a positive experience, there is a recurring pattern of complaints regarding neglect and lack of transparency from management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, aesthetically pleasing facility
- Engaging and inclusive resident activities
- Kind and compassionate frontline staff
- Effective on-site physical therapy
Concerns
- Poor administrative management and communication (mentioned by 4 reviewers)
- Neglect of basic hygiene and resident care (mentioned by 3 reviewers)
- Inadequate medication management and monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of consistent communication for our family, what is your standard process for keeping us updated on our loved one's daily well-being and any changes in their care plan?
- 2I noticed the facility has a wonderful reputation for inclusive activities; could you walk me through a typical week of programming and how you help new residents integrate into these social groups?
- 3We are very interested in the on-site physical therapy program; how do you coordinate those sessions with the nursing staff to ensure a seamless transition between therapy and daily care?
- 4Regarding medication management, what specific protocols and oversight measures are in place to ensure that prescriptions are administered accurately and monitored consistently?
- 5We value the compassion of your frontline staff, so could you describe how you ensure that basic hygiene and personal care needs are prioritized and tracked throughout each shift?
- 6How does your administrative team approach resolving family concerns or questions to ensure that we always feel heard and supported?
Personalized based on this facility's data
Key Review Excerpts
“After a few hiccups with communication with nursing in the beginning of my mom's rehab stay, everything improved after speaking with the DON and Administration. After speaking with them our concerns and issues were addressed right away and there was major improvements made.”
“My dad has been there 3 weeks and has not been cared for at all. Has the same clothes on for 3 days at a time. Never gets a shower or shave. They haven't been making sure he is taking his medications.”
“Brookestone is an exceptional facility after hospitalization before my mother was able to come home. Excellent therapy. Facility warm and welcoming and so aesthetically pleasing with caring staff who were very customer service oriented.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookestone Acres has persistent fire safety issues, with smoke detection and sprinkler system deficiencies recurring across all three surveys since 2023. The facility also shows repeated problems with medication management and accident prevention. While one family filed a complaint about safety supervision, all identified deficiencies have correction dates, suggesting the facility addresses issues when cited.
Sep 11, 2025Routine18
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 29, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 3, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Brookestone Acres
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 7 of 22 (Best)
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit brookestoneacrescare.com
Medicare data downloads
Original nursing home datasets
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