Brookefield Park
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
Brookefield Park is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for those prioritizing daily care quality. However, families should have a direct conversation with the administration regarding their current visitation policies and communication protocols to ensure they align with your expectations for involvement.
Google Reviews
Google Reviews
13 reviews on Google“Brookefield Park is frequently praised for its clean, well-decorated environment and a staff that many families describe as caring and attentive. However, there are significant concerns regarding administrative transparency and restrictive visitation policies, particularly during the pandemic, which left some families feeling isolated and unheard.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm, attentive nursing and caregiving staff
- Effective physical therapy services
- Welcoming and friendly atmosphere
Concerns
- Restrictive and non-transparent visitation policies (mentioned by 2 reviewers)
- Lack of empathy and communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that the high level of caregiving remains consistent across all shifts throughout the week?
- 2Could you walk me through your current visitation policy and how you balance resident safety with the need for families to have open, flexible access to their loved ones?
- 3I noticed the facility has had a few recent health inspection findings; what steps are you taking to address those specific areas and improve your overall compliance?
- 4What is your standard process for keeping families updated on a resident's health status, and how do you ensure that communication remains proactive and transparent?
- 5Given the positive feedback regarding your physical therapy services, how do you integrate those sessions into a resident's daily routine to keep them active and engaged?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating the situation to family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff are excellent communicators, the facility is clean and comfortable, beautifully decorated for the area. I always feel welcome when I arrive for a visit, and the staff will go above and beyond to help fulfill a need or request.”
“While this is a beautiful facility, and there are some wonderful caregivers, the administration lacks empathy and compassion. The director of nursing simply does not care about the residents and would not work with us.”
“My mother is at Brookfield for rehab. She is getting stronger every day. PT works with her daily. She says everyone is nice and treats her with respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookefield Park has 21 deficiencies across three surveys with no complaints filed by families, suggesting routine regulatory issues rather than serious resident harm. The facility shows recurring problems with food safety and kitchen operations, fire safety systems, and emergency preparedness equipment. All violations have correction dates, indicating the facility addresses identified issues, though some problems like emergency lighting and food handling have repeated across multiple inspections.
Feb 24, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nov 30, 2023Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 8, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Brookefield Park
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 14 of 22
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit brookefieldparkcare.com
Medicare data downloads
Original nursing home datasets
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