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Nursing HomeMedicaid

Brookdale Santa Catalina

Limited public data on Brookdale Santa Catalina. Call, tour, and ask to meet current residents' families — your own impression matters most.

7500 North Calle Sin Envidia, Sin Vacas · Tucson, AZ 85718Licensed & Active
Google rating
4.0/5

based on 63 Google reviews

5
4
3
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1

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What this means for your family

This facility offers a beautiful environment and excellent physical therapy, making it a pleasant place for social engagement and recovery. However, families must be extremely vigilant regarding medical advocacy, as multiple reviewers have reported instances where staff dismissed serious symptoms or failed to respond to emergencies.

Google Reviews

Google Reviews

63 reviews analyzed
Families often praise the facility for its beautiful, well-maintained grounds and the kindness of specific nursing and therapy staff. However, there are serious, recurring allegations regarding medical neglect, delayed response to emergencies, and instances of staff being dismissive of resident symptoms.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities8.0Meds3.0MemoryN/AComms4.0Value5.0

Strengths

  • Kind and professional nursing and therapy staff
  • Beautifully landscaped, scenic campus
  • High-quality rehabilitation and physical therapy services
  • Engaging social activities and resident-led clubs

Concerns

  • Medical neglect and failure to recognize illness (mentioned by 2 reviewers)
  • Slow response times to resident emergencies/falls (mentioned by 2 reviewers)
  • Inconsistent medication management/availability
  • Staff aggression or unprofessionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.12023(8)4.52024(10)4.02025(4)4.02026(8)

Distribution

5
19
4
6
3
0
2
2
1
3

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The campus looks so beautiful and scenic; what kind of outdoor activities or gardening clubs do residents participate in to enjoy the landscape?
  • 2We are looking for peace of mind regarding medical care; could you walk us through your specific protocols for monitoring residents' health changes and ensuring timely responses to falls or emergencies?
  • 3How does your team manage the daily medication schedule to ensure every dose is administered accurately and is always available when needed?
  • 4We noticed the nursing and therapy staff receive wonderful compliments; how do you foster that culture of kindness and professionalism among the care teams?
  • 5What is the best way for our family to stay in consistent, clear communication with the nursing staff regarding any updates on our loved one's well-being?
  • 6Could you tell us more about the resident-led clubs and how much input residents have in planning their own social calendars?

Personalized based on this facility's data


Key Review Excerpts

I am so impressed by the attentiveness and care she’s received, especially by her aid Lino and her nurse, Isabel. Isabel answered any and every question I had, which was a lot (I’m sorry Isabel!) however I’m happy to know that she has a nurse that knows a thing or two about a thing or two.

New resident's family · 2026★★★★★

My brother went in there for PT, then he started feeling sick and asked to be taken to the hospital and they refused to do it. They said there was nothing wrong n he was just making up stories!!!

Rehab patient's family · 2026★★☆☆☆

The therapists and caregivers were patient and kind with our mother. One caregiver in particular, "Sandy" was always so caring and positive with our mother and treated her with concern, dignity and respect.

Rehab patient's family · 2024★★★★★
Source: 63 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

17total
24deficiencies
Mar 24, 2026Complaint
CleanReport

A complaint survey was conducted on March 24, 2026 for the investigation of intake(s) #: 2808241, 2801168, 2961063. There were no findings cited.

Nov 14, 2025Complaint
CleanReport

The investigation of complaint 00149742 was conducted on November 14, 2025, with event # 1DB5E7-H1. There were no deficiencies cited.

Oct 28, 2025Complaint
CleanReport

An onsite complaint investigation was conducted on October 28, 2025 for intake 00147590. There were no deficiencies cited. 

Sep 29, 2025Complaint
CleanReport

The investigation of complaint 2619772 and 00146120 was conducted on September 29, 2025 with event # 1D8388-H1. There were no deficiencies cited.

Sep 22, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 22, 2025 for the investigation of intake #00144895.  There are no deficiencies cited.

Jul 8, 2025Complaint
CleanReport

No Information

Jul 2, 2025Other
CleanReport

No deficiencies found during this inspection.

Jun 24, 2025Complaint

The Recertification survey was conducted June 24, 2025 through June 26, 2025 in conjunction with the investigation of intake #s SF00131685. AZ00224268, AZ00224171, AZ00224170. SF00124781, and AZ00224994. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.d.Corrected Aug 1, 2025

Based on observation, clinical record review, staff interviews, and facility policy review, the facility failed to ensure that medications were administered, stored and residents were assessed for self-administration of medication for residents (#1).

10(c)(7) The right to self-administer medications if the interdisciplinary team, as defined by §483.21(b)(2)(ii), has determined that this practice is clinically appropriate.Resident Self-Admin Meds-Clinically Approp - 0554 FederalCorrected Aug 1, 2025

Based on observation, clinical record review, staff interviews, and facility policy review, the facility failed to ensure that medications were administered, stored and residents were assessed for self-administration of medication for one residents (#1). The deficient practice could result in medications not being administered according to physician's orders and medications not being stored safely.

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Aug 1, 2025

Based on clinical record reviews, staff interviews, facility documentation, and facility policy, the facility failed to ensure one resident (#332) was free from preventable accidents including oral administration of Dakins solution. The sample size was 13. This deficient practice could result in an adverse event for the resident.

45 Pharmacy Services The facility must provide routine and emergency drugs and biologicals to its residents, or obtain them under an agreement described in §483.70(f). The facility may permit unlicenPharmacy Srvcs/Procedures/Pharmacist/Records - 0755 FederalCorrected Aug 1, 2025

Based on observation, clinical record review, staff interviews, and facility policy review, the facility failed to ensure that medications were administered, stored and residents were assessed for self-administration of medication for 3 residents (#1, #7 and #24). The deficient practice could result in medications not being administered according to physician's orders and medications not being stored safely.

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Aug 1, 2025

Based on observation, interviews, and review of policies and procedures, the facility failed to ensure multiple infection control practices were being adhered to in the kitchen. The deficient practices could increase the risk of residents consuming food that is not being prepared in a sanitary manner. The facility ' s census was 27.

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Aug 1, 2025

Based on clinical record review, staff interviews, observations, and facility documentation, staff interviews and policy review, the facility failed to ensure professional standards of quality were met regarding accurate documentation for one sampled resident (#15). The deficient practice could result in resident records not being accurate and complete.

An administrator shall ensure that: R9-10-421.B.3. A medication administered to a resident: R9-10-421.B.3.a. Is administered in compliance with an order, andR9-10-421.B.3.a.Corrected Aug 1, 2025

Based on observation, clinical record review, staff interviews, and facility policy review, the facility failed to ensure that medications were administered, stored and residents were assessed for self-administration of medication for residents (#1).

A registered dietitian or director of food services shall ensure that: R9-10-423.B.8. Tableware, utensils, equipment, and food-contact surfaces are clean and in good repair;R9-10-423.B.8.Corrected Aug 1, 2025

Based on observation, interviews, and review of policies and procedures, the facility failed to ensure multiple infection control practices were being adhered to in the kitchen. The deficient practices could increase the risk of residents consuming food that is not being prepared in a sanitary manner. The facility ' s census was 27.

An administrator shall ensure that: R9-10-425.A.1. A nursing care institution's premises and equipment are: R9-10-425.A.1.b. Free from a condition or situation that may cause a resident or aR9-10-425.A.1.b.Corrected Aug 1, 2025

Based on clinical record reviews, staff interviews, facility documentation, and facility policy, the facility failed to ensure one resident (#332) was free from preventable accidents including oral administration of Dakins solution. The sample size was 13. This deficient practice could result in an adverse event for the resident.

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References & Resources

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