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Public Google reviewers rate this highly and often mention compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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Public Google reviewers rate Brookdale Lake Highlands highly. Reviewers highlight: compassionate and caring nursing staff, engaging resident activities and social atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the compassionate and dedicated nursing and caregiving staff, noting that many residents feel at home and well-loved. However, there are significant concerns regarding inconsistent staffing levels, management responsiveness, and the need for facility updates.
Quality Themes
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Concerns
Rating Trends
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Distribution · 37 analyzed
The owner uses highly templated, repetitive language that relies on corporate platitudes about 'quality care' and 'safety.' While they acknowledge the reviewer by name, they rarely address the specific details of the complaint, instead redirecting users to corporate phone lines or management reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and very interactive with the residents”
“We moved her here in June of 2022 and it has been a great experience. Rosie and exec team have been wonderful and Shewanesh in memory care is a spark plug for the residents.”
“The staff is caring and helpful and know about the residents personally. It takes a while to completer repairs to walls and carpeting the the rooms.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Lake Highlands has had previous inspections resulting in violations related to fire safety protocols, building maintenance, and laundry room ventilation. While several issues regarding the Life Safety Code were identified in 2020, there are currently no active enforcement actions listed against the facility.
Health Code (1 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
Life Safety Code (9 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to ensure the building was kept in good repair.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to provide a soiled linen receiving, holding, and sorting room with a floor drain and forced exhaust to the exterior that operated at all times there is soiled linen being held in this area.
The facility failed to provide a way to separate dryer make-up air from the habitable work areas of the laundry and exhaust heat from dryers.
Escngh, Lp
for profit
ROCIO VEGA
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TX HHSC — View Official Record
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