Brookdale Lake Highlands
Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility offers a very warm and social environment with staff members who are frequently described as compassionate and dedicated. However, families should be vigilant about staffing levels and administrative responsiveness, as some reviewers have noted periods of understaffing and unorganized office management.
Google Reviews
Google Reviews
31 reviews on GoogleFamilies often praise the compassionate and dedicated nursing and caregiving staff, noting that many residents feel at home and well-loved. However, there are significant concerns regarding inconsistent staffing levels, management responsiveness, and the need for facility updates.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Engaging resident activities and social atmosphere
- Welcoming and friendly environment for families
- Strong memory care personalization
Concerns
- Understaffing and profit-driven management (mentioned by 2 reviewers)
- Unprofessional or rude front desk/office staff (mentioned by 3 reviewers)
- Facility maintenance and need for updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language that relies on corporate platitudes about 'quality care' and 'safety.' While they acknowledge the reviewer by name, they rarely address the specific details of the complaint, instead redirecting users to corporate phone lines or management reviews.
Questions for Your Tour
- 1We've heard wonderful things about the personalized care in your memory care program; how do you tailor daily routines to each resident's specific needs?
- 2What kind of social activities or group outings do you have planned to help residents stay engaged with one another?
- 3How does the nursing team handle communication with families, especially when there are updates regarding a resident's health or well-being?
- 4Can you tell us more about your staffing model and how you ensure there is always enough support for the residents during busy shifts?
- 5In the event of a medical emergency during the night, what is the specific protocol for resident care and family notification?
- 6Are there any upcoming plans or budget allocations for facility improvements or updates to the living spaces?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and very interactive with the residents”
“We moved her here in June of 2022 and it has been a great experience. Rosie and exec team have been wonderful and Shewanesh in memory care is a spark plug for the residents.”
“The staff is caring and helpful and know about the residents personally. It takes a while to completer repairs to walls and carpeting the the rooms.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Lake Highlands has had previous inspections resulting in violations related to fire safety protocols, building maintenance, and laundry room ventilation. While several issues regarding the Life Safety Code were identified in 2020, there are currently no active enforcement actions listed against the facility.
Dec 13, 2021Routine
Health Code (1 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
Feb 26, 2020Routine
Life Safety Code (9 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to ensure the building was kept in good repair.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to provide a soiled linen receiving, holding, and sorting room with a floor drain and forced exhaust to the exterior that operated at all times there is soiled linen being held in this area.
The facility failed to provide a way to separate dryer make-up air from the habitable work areas of the laundry and exhaust heat from dryers.
Ownership & Operations
Who Operates This Facility
Escngh, Lp
for profit
ROCIO VEGA
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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