Brookdale Club Hill
Families consistently rate this highly — reviewers highlight engaging activities and social programs. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
This facility offers an exceptional social life and beautiful grounds that can greatly benefit a senior's well-being. However, you must perform rigorous due diligence regarding their medical response protocols and financial transparency, as there are documented instances of serious medical neglect and billing disputes.
Google Reviews
Google Reviews
40 reviews on Google“Families often praise Brookdale Club Hill for its vibrant social atmosphere, excellent activity programs, and a welcoming, friendly staff. However, there are serious, critical allegations regarding medical neglect, theft, and billing disputes that should be investigated thoroughly during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programs
- Friendly and welcoming staff
- Beautifully maintained campus and amenities
- Spacious and well-equipped private cottages
Concerns
- Serious allegations of medical neglect and failure to respond to emergencies
- Reports of theft and lack of internal investigation into resident property loss
- Difficulties with billing, refunds, and communication regarding estates
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language that relies on corporate buzzwords like 'top priority' and 'shared with management.' The responses rarely address the specific details of the complaints, instead opting for standardized scripts to acknowledge receipt of the feedback.
Questions for Your Tour
- 1We've heard wonderful things about the social programs here; could you tell us more about the specific types of engaging activities available for residents?
- 2The private cottages look lovely; how do you help new residents personalize their space to make it feel like home?
- 3What are your protocols for responding to medical emergencies or sudden changes in a resident's health during the night?
- 4How does the staff approach communication with families regarding day-to-day updates or changes in care plans?
- 5What systems do you have in place to ensure the security of residents' personal belongings and property within the community?
- 6Could you walk us through the billing process and how you handle any questions regarding estate or financial transitions?
Personalized based on this facility's data
Key Review Excerpts
“The activities director is so engaged and comes up with the most unique experiences and outings for them. My husband and I love the food!”
“The night nurse refused to call an ambulance and didn't call me. In the morning by the time the head nurse checked on my mom she was in full heart failure and never recovered.”
“Overall this is a fabulous place to live. Different levels of care are available. Great activities. Elegant dining and good food. Friendly staff.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Club Hill has had several inspections involving safety and health code violations, including issues with medication security, exit signage, and emergency lighting. Most significantly, an administrative penalty was issued in July 2025 regarding a failure to ensure residents were free from abuse, neglect, and exploitation.
Jul 16, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Jun 2, 2022Routine
Life Safety Code (4 violations)
The facility failed to provide required emergency lighting.
The facility failed to ensure egress routes through living rooms and dining rooms were kept clear of obstructions.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide required exit signs.
Aug 20, 2021Routine
Health Code (1 violations)
The facility failed to provide a locked area for all medications.
Ownership & Operations
Who Operates This Facility
Blcclub Hill LLC
for profit
LAURA A EVITTS
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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