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Public Google reviewers rate this highly and often mention engaging activities and social programs. Schedule a visit to confirm the fit.
based on 42 Google reviews
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Public Google reviewers rate Brookdale Club Hill highly. Reviewers highlight: engaging activities and social programs, friendly and welcoming staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise Brookdale Club Hill for its vibrant social atmosphere, excellent activity programs, and a welcoming, friendly staff. However, there are serious, critical allegations regarding medical neglect, theft, and billing disputes that should be investigated thoroughly during a tour.
Quality Themes
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Distribution · 45 analyzed
The owner uses highly templated, repetitive language that relies on corporate buzzwords like 'top priority' and 'shared with management.' The responses rarely address the specific details of the complaints, instead opting for standardized scripts to acknowledge receipt of the feedback.
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Key Review Excerpts
“The night nurse refused to call an ambulance and didn't call me. In the morning by the time the head nurse checked on my mom she was in full heart failure and never recovered.”
“Overall this is a fabulous place to live. Different levels of care are available. Great activities. Elegant dining and good food. Friendly staff.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Club Hill has had several inspections involving safety and health code violations, including issues with medication security, exit signage, and emergency lighting. Most significantly, an administrative penalty was issued in July 2025 regarding a failure to ensure residents were free from abuse, neglect, and exploitation.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Life Safety Code (4 violations)
The facility failed to provide required emergency lighting.
The facility failed to provide required exit signs.
The facility failed to ensure egress routes through living rooms and dining rooms were kept clear of obstructions.
The facility failed to provide smoke compartmentation where required.
Health Code (1 violations)
The facility failed to provide a locked area for all medications.
Blcclub Hill LLC
for profit
LAURA A EVITTS
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Google Reviews
42 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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