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Assisted Living

Brookdale Asheville Walden Ridge

Families consistently rate this highly — reviewers highlight attentive and friendly nursing staff. Schedule a visit to confirm the fit.

4 Walden Ridge Drive, Asheville, NC 2880338 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.0/5

based on 18 Google reviews

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What this means for your family

This facility offers a very warm, family-like atmosphere and excels in specialized Alzheimer's care. However, families should closely monitor personal hygiene and bathing routines, as multiple recent reviews have flagged significant lapses in basic resident care and staffing levels.

Google Reviews

Google Reviews

18 reviews on Google
Families often praise the facility for its caring, attentive staff and its welcoming, secure environment for those with Alzheimer's. However, there are significant, recurring concerns regarding personal hygiene and the adequacy of staffing levels to meet resident needs.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean3.0Activities9.0MedsN/AMemory9.0Comms8.0Value2.0

Strengths

  • Attentive and friendly nursing staff
  • Welcoming and secure environment
  • Strong specialized care for Alzheimer's
  • Responsive administrative leadership

Concerns

  • Inadequate personal hygiene and care (bathing/turning) (mentioned by 2 reviewers)
  • Insufficient staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(1)'24(1)'26(1)

Distribution · 18 analyzed

5
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How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how friendly and attentive the nursing staff is here; how do you ensure that level of personal attention stays consistent for every resident?
  • 2Since we are looking for a secure environment, could you walk us through the specific safety protocols in place for your Alzheimer's and memory care residents?
  • 3How does the leadership team stay involved with the residents and families to ensure any care or cleanliness needs are addressed immediately?
  • 4What is the typical routine for personal care, such as assistance with bathing and grooming, to ensure residents always feel their best?
  • 5Can you tell us about the daily activities and social engagement opportunities available to help residents stay active and connected?
  • 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

Brookdale is at the top of the list for care, enrichment, and a safe space for anyone whose family member needs the specialized care for Alzheimer's.

Volunteer · 2025★★★★★

As difficult as it is for families and residents, Brookdale has worked to make living with this situation as good as it can be. Any time we have addressed a need the nursing staff and or director has responded and tried to correct or help.

Long-term resident's family · 2025★★★★

In the most challenging season of a loved one’s life, the family searches relentlessly for a haven offering security and love with assistance and care. Brookdale offers all of these qualities and more.

Family member · 2023★★★★★
Source: 18 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Aug 3, 2023Complaint
Medication AdministrationD 358

The facility failed to follow physician orders regarding medication administration for a resident. Specifically, staff administered metoprolol succinate ER despite documented heart rates below the 60 bpm threshold required to hold the dose.

Aug 3, 2023Complaint
Medication AdministrationD388

The facility failed to follow physician orders regarding medication parameters for one resident. Specifically, staff administered metoprolol succinate ER despite the resident's pulse being below the required threshold of 60 beats per minute on two separate occasions in June and July 2023.

Apr 25, 2022Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and documented wandering behaviors. This lack of supervision resulted in the resident eloping from the facility on 03/26/22. Additionally, the resident's care plan was not updated with new interventions following the elopement event.

Apr 25, 2022Complaint
Personal Care and Supervision10A NCAC 13F .0901(b)

The facility failed to provide adequate supervision for a resident with Alzheimer's disease and wandering behaviors, which resulted in the resident eloping from the facility. Although the resident's care plan required redirection and monitoring, the resident was able to exit the building during a period of staff distraction.

Oct 26, 2018Other
Medication LabelsD 354

The facility failed to ensure medication containers had correct labels for one resident. Specifically, a bubble pack for allopurinol was labeled for 300mg daily despite a physician's order for 150mg daily, and there was no indication of the direction change on the packaging.

Oct 26, 2018Other
Medication LabelsD354

The facility failed to ensure medication containers had correct labels for one resident regarding allopurinol, mirtazapine, and fexofenadine. Specifically, medication bubble packs contained incorrect dosages that did not match current physician orders, and there were no stickers indicating changes in directions. This error occurred despite the facility's electronic records showing the correct doses were being administered.

Aug 28, 2015Follow-up
Personal Care And Other StaffingD210

The facility failed to employ sufficient personnel to perform housekeeping and food service duties, resulting in direct care staff performing laundry, cleaning, and dining room duties across all shifts. Interviews and time card reviews confirmed that direct care staff were burdened with these tasks, and the sole housekeeper was frequently reassigned to direct resident care.

Aug 28, 2015Follow-up
Personal Care And Other Staffing410A

The facility failed to employ sufficient personnel to perform housekeeping and food service duties, resulting in direct care staff performing laundry, cleaning, and dining room tasks across all shifts. Interviews and record reviews revealed that housekeeping staff were frequently reassigned to direct care, and food service staff lacked adequate assistance to manage meal preparation and dining room service for over 30 residents.

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References & Resources

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