Brookdale Arrowhead Ranch
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
This facility excels in clinical coordination and has a highly regarded nursing leadership team. However, you should prioritize a visit during meal times and check for cleanliness, as multiple families have raised concerns regarding unpleasant odors and food safety.
Google Reviews
Google Reviews
47 reviews on Google“Families generally praise the facility for its compassionate nursing staff, strong leadership, and excellent coordination with hospice providers. However, there are serious, recurring allegations regarding cleanliness, specifically concerning odors of urine and feces, as well as concerns regarding staff responsiveness and safety during meal service.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Strong partnership with hospice and external healthcare
- Engaging monthly activities and outings
- Responsive and supportive leadership team
Concerns
- Unpleasant odors (urine/feces) in the building (mentioned by 2 reviewers)
- Staffing shortages or neglectful care (mentioned by 2 reviewers)
- Issues with food temperature and safety
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to hear how much the leadership team supports the staff here; how does that leadership style translate to the day-to-day care of the residents?
- 2What specific steps are taken by the housekeeping team to ensure the common areas and hallways always feel fresh and clean for families visiting?
- 3We've heard great things about your monthly outings; could you tell us more about the types of activities planned for the upcoming month?
- 4Since you have such a strong partnership with hospice and external healthcare providers, how is that coordination managed during a medical emergency?
- 5Could you walk us through the dining experience, specifically regarding how the team ensures meals are served at the ideal temperature and meet safety standards?
- 6How does the nursing staff manage resident care during busy shifts to ensure everyone receives attentive and timely support?
Personalized based on this facility's data
Key Review Excerpts
“Akemi the nurse is attentive and compassionate in her caring for residents. She is wonderful to work with.”
“The health and wellness care she receives has always been outstanding as they keep us informed about our mother’s health and are quick to respond to any of our medical concerns.”
“My grandmother’s 2nd-degree burns prove it. My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 5, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00152964 conducted on January 5, 2026.
Dec 8, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00150635 and 00151428 conducted on December 8, 2025.
Nov 6, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00149721, 00141611, 00149699, and 00149723 conducted on November 06, 2025.
Oct 7, 2025OtherCleanReport
On October 7, 2025, an off-site desktop review to change the licensed capacity from 112 directed care to 36 directed care and 76 personal care was completed.
Sep 18, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00145084 and 00145085 conducted on September 16, 2025.
Aug 13, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00140651 and 00139175 conducted on August 13, 2025.
Aug 11, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00139091 conducted on August 11, 2025.
Jul 30, 2025Complaint
The following deficiency was found during the on-site investigation of complaints 00137923, 00137992, and 00137949 conducted on July 30, 2025:
Based on record review, documentation review, and interview, the manager failed to ensure that a personnel record for a caregiver included current documentation of first aid (FA) and cardiopulmonary resuscitation (CPR) training for one of six caregivers reviewed. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency. Findings include: 1. A review of E6's personnel record revealed a FA and CPR certification with an expiration date of June 6, 2024. 2. A documentation review of the employee schedule dated June 27- August 2, 2025, revealed E6 worked the following dates: July 27, July 28, July 29, July 30, July 31, 2025. 3. In an interview, E1 checked and verified that the employee did not have a current CPR/FA certification. 4. In an exit interview, the findings were reviewed with E1, and no additional information was provided.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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