Nursing HomeMedicaid

Bronx Park Rehabilitation & Nursing Center

Strong Medicare quality ratings; public reviewers often praise highly responsive and caring social work department. Still worth an in-person visit.

3845 Carpenter Ave, East Bronx · Bronx, NY 10467|240 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 167 Google reviews

(718) 798-1100 Directions Website

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What this means for your family

Bronx Park Rehabilitation & Nursing Center has a strong overall Medicare rating. Public reviewers frequently mention: highly responsive and caring social work department and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.

Google Reviews

174 public Google reviews available

Bronx Park Rehabilitation & Nursing Center receives polarized feedback, with many families praising the social work and therapy departments for their attentiveness and professionalism. However, a significant number of recent reviews raise serious concerns regarding patient neglect, including reports of untreated infections, pressure sores, and poor communication during medical emergencies. Families should carefully weigh the high praise for individual staff members against these critical allegations of substandard clinical care.

Quality Themes

Tap a score for details

Strengths

Highly responsive and caring social work department
Effective physical and occupational therapy programs
Clean and well-maintained facility environment
Professional and supportive administrative staff

Concerns

Neglect leading to severe medical issues like bedsores and infections (mentioned by 5 reviewers)
Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Poor communication regarding patient status and medical incidents (mentioned by 3 reviewers)
Slow response times to call bells and hygiene needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 174 analyzed

158

⚡22 reviews posted between Aug 24, 2025 – Aug 28, 2025 · 19 were 5-star

⚡19 reviews posted between Jul 29, 2025 – Jul 31, 2025 · 17 were 5-star

⚡14 reviews posted between Sep 27, 2022 – Sep 29, 2022 · 14 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of cleanliness is maintained for all resident rooms?
2We noticed the social work department is highly regarded; how do the social workers help our family stay connected to our loved one's care plan?
3What specific protocols are in place to ensure skin integrity and prevent issues like pressure sores or infections?
4With the recent staffing ratings, what steps is the administration taking to ensure call bells are answered quickly and hygiene needs are met promptly?
5How does the nursing staff communicate important updates or changes in medical status to family members to ensure we are always in the loop?
6Can you tell us more about the physical and occupational therapy programs and how they are customized for each resident's recovery?

Personalized based on this facility's data

Key Review Excerpts

“The therapist is so creative and thoughtful to bring her to the piano! It brings my sister alive! Waking up her memory - in her hands, in her spirit”

Long-term resident's family · 2025★★★★★

“My father was admitted to this rehabilitation center and from the time of his care their it has been a nightmare within a month he developed infection due to improper care pressure sores due to the staff not turning him and now gangrene infection”

Rehab patient's family · 2025★☆☆☆☆

“Jackie the dir of SW is amazing, she was a huge help during a discharge, very seasoned, energetic and caring, and coordinated every detail to a 't'.”

Family member · 2024★★★★★

Source: 174 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.55hrs

74%

Registered nurses for medical care

Total Nursing

3.73hrs

91%

All nurses + aides combined

Staff Turnover

16%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility66.5%

Worse than Avg

Here

66.5%

12.1%

18.9%

Bronx

27.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

19.5%

13.3%

Bronx

6.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

19.4%

20.2%

Bronx

16.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

93.4%

91.3%

Bronx

88.4%

Residents needing more daily help over time

↓ Lower is better

This Facility20.4%

Worse than Avg

Here

20.4%

14.4%

14.8%

Bronx

11.9%

Residents whose walking got worse

↓ Lower is better

This Facility19.2%

Worse than Avg

Here

19.2%

15.3%

13.8%

Bronx

11.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

81.8%

77.0%

Bronx

65.2%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.5%

Better than Avg

Here

96.5%

79.8%

78.8%

Bronx

70.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.2%

Bronx

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 5 · near NY avg (7.6)

1 complaint-triggered findings

This facility shows recurring building safety issues, with fire safety deficiencies appearing across multiple surveys including problems with stairway exits, sprinkler systems, and smoke barriers that persist from 2022 to 2024. A family filed a complaint resulting in a citation for medication errors. While all deficiencies have reported correction dates, the pattern of repeated building safety violations suggests ongoing maintenance challenges that families should discuss during visits.

Dec 9, 2025Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 23, 2024Routine7 findings

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Jun 21, 2022Routine5 findings

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Aug 29, 2019Routine1 finding

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bronx Park Rehabilitation & Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Loren, Miriam

Owner

100%

Key personnel

Freifeld, StevenOfficer / DirectorLoren, MiriamOfficer / DirectorChang, JonathanManagerFreifeld, StevenManagerChang, JonathanAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 798-1100

bronxparkcenter.com

3845 Carpenter Ave

Bronx, NY 10467

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

167 reviews from families & visitors

Official Website

Visit bronxparkcenter.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.