Bronx Park Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise highly responsive and caring social work department. Still worth an in-person visit.
based on 167 Google reviews
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What this means for your family
While the social work and therapy teams are highly regarded for their dedication, the recent, recurring reports of severe medical neglect and poor communication are critical red flags. If you consider this facility, demand a transparent plan for how they prevent pressure sores and ensure you have direct, reliable contact information for nursing supervisors to bypass potential communication gaps.
Google Reviews
Google Reviews
167 reviews on Google“Bronx Park Rehabilitation & Nursing Center receives polarized feedback, with many families praising the social work and therapy departments for their attentiveness and professionalism. However, a significant number of recent reviews raise serious concerns regarding patient neglect, including reports of untreated infections, pressure sores, and poor communication during medical emergencies. Families should carefully weigh the high praise for individual staff members against these critical allegations of substandard clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and caring social work department
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Professional and supportive administrative staff
Concerns
- Neglect leading to severe medical issues like bedsores and infections (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication regarding patient status and medical incidents (mentioned by 3 reviewers)
- Slow response times to call bells and hygiene needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of cleanliness is maintained for all resident rooms?
- 2We noticed the social work department is highly regarded; how do the social workers help our family stay connected to our loved one's care plan?
- 3What specific protocols are in place to ensure skin integrity and prevent issues like pressure sores or infections?
- 4With the recent staffing ratings, what steps is the administration taking to ensure call bells are answered quickly and hygiene needs are met promptly?
- 5How does the nursing staff communicate important updates or changes in medical status to family members to ensure we are always in the loop?
- 6Can you tell us more about the physical and occupational therapy programs and how they are customized for each resident's recovery?
Personalized based on this facility's data
Key Review Excerpts
“The therapist is so creative and thoughtful to bring her to the piano! It brings my sister alive! Waking up her memory - in her hands, in her spirit”
“My father was admitted to this rehabilitation center and from the time of his care their it has been a nightmare within a month he developed infection due to improper care pressure sores due to the staff not turning him and now gangrene infection”
“Jackie the dir of SW is amazing, she was a huge help during a discharge, very seasoned, energetic and caring, and coordinated every detail to a 't'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring building safety issues, with fire safety deficiencies appearing across multiple surveys including problems with stairway exits, sprinkler systems, and smoke barriers that persist from 2022 to 2024. A family filed a complaint resulting in a citation for medication errors. While all deficiencies have reported correction dates, the pattern of repeated building safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Dec 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 23, 2024Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2022Routine5
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 29, 2019Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Bronx Park Rehabilitation & Nursing Center
for profit
Ownership & Management
Owners
Loren, Miriam
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
167 reviews from families & visitors
Official Website
Visit bronxparkcenter.com
Medicare data downloads
Original nursing home datasets
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