Brompton Heights
Limited public data on Brompton Heights. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 41 Google reviews
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What this means for your family
Brompton Heights offers a highly engaging social environment with excellent activity programming, which is a major strength for residents who thrive on interaction. However, families should exercise extreme caution regarding the memory care unit; we strongly recommend conducting an unannounced visit to inspect cleanliness and asking direct questions about staff-to-resident ratios and management's process for handling medical complaints.
Google Reviews
Google Reviews
41 reviews on Google“Brompton Heights presents a polarized experience for families, with many praising the high level of social engagement, daily activities, and friendly staff. However, a significant number of reviewers report serious concerns regarding management transparency, cleanliness, and the quality of care in the memory care unit. Families should weigh the positive reports of an active, vibrant community against recurring allegations of neglect and poor administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and events
- Warm and friendly frontline staff
- Active, vibrant community atmosphere
- Consistent daily routines and ice cream socials
Concerns
- Substandard care and neglect in memory care (mentioned by 3 reviewers)
- Management transparency and responsiveness issues (mentioned by 4 reviewers)
- Cleanliness and sanitation issues (mentioned by 3 reviewers)
- Staffing quality and training concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the social atmosphere here; could you tell us more about the upcoming ice cream socials and other community events planned for this month?
- 2How does the team ensure that daily routines remain consistent and reliable for all residents?
- 3What specific protocols are in place to ensure medication management is handled accurately and safely every day?
- 4Can you describe your process for maintaining high standards of cleanliness and sanitation throughout the resident living areas?
- 5How does the management team stay in close communication with families regarding any changes in a resident's care or facility updates?
- 6What kind of specialized training does the staff receive to ensure high-quality care, particularly for those with more complex needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring, patient, friendly, knowledgeable and attentive. They go out of their way multiple times a day to help my Mom with her needs.”
“Memory care was a huge disappointment. Some of the aides were verbally abusive. The day before my mother’s move, I was scrapping dried feces from the floor. Strong smell of urine was imbedded in the carpet.”
“The common areas and rooms are very clean and smell nice. The staff are friendly, caring and respectful. We feel that our loved one is safe and a helping hand is always nearby.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
36 violations from 20 inspections
Dec 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 23, 2025Complaint13Report
Resident services
Admission and retention standards.
Food service
Medication management.
Environmental standards
Environmental standards
Environmental standards
Admission standards
Environmental standards
Operating certificates
Environmental standards
General provisions
Environmental standards
Apr 4, 2025OtherCleanReport
No deficiencies found during this inspection.
Mar 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 19, 2025Complaint
Food service
Environmental standards
Mar 19, 2025Complaint
Resident services
Feb 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 6, 2024Complaint
Medication management.
Personnel
Ownership & Operations
Who Operates This Facility
Brompton Heights, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit bromptonheights.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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