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Limited public data on Brompton Heights. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 41 Google reviews
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Every family's needs are unique. We encourage you to visit Brompton Heights in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Brompton Heights presents a polarized experience for families, with many praising the high level of social engagement, daily activities, and friendly staff. However, a significant number of reviewers report serious concerns regarding management transparency, cleanliness, and the quality of care in the memory care unit. Families should weigh the positive reports of an active, vibrant community against recurring allegations of neglect and poor administrative oversight.
Quality Themes
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Concerns
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Distribution · 42 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring, patient, friendly, knowledgeable and attentive. They go out of their way multiple times a day to help my Mom with her needs.”
“Memory care was a huge disappointment. Some of the aides were verbally abusive. The day before my mother’s move, I was scrapping dried feces from the floor. Strong smell of urine was imbedded in the carpet.”
“Very poor care. The staff is kind, but seems overwhelmed or undertrained; the place is simply run very poorly. The administrators are rude in person and rarely return calls or emails.”
Source: NY Dept. of Health
Key Findings
33 violations from 18 inspections
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Food service
Admission standards
Environmental standards
Environmental standards
General provisions
Resident services
Environmental standards
Environmental standards
Operating certificates
Environmental standards
Medication management.
Admission and retention standards.
Environmental standards
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident services
Food service
Environmental standards
No deficiencies are reported in this inspection record.
Brompton Heights, INC.
for profit
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Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit bromptonheights.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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