Broadmead
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 137 Google reviews
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What this means for your family
Broadmead is an excellent choice for independent living, offering a beautiful campus and robust social activities. However, if you are considering the facility for rehab or assisted living, proceed with extreme caution; families have reported significant lapses in medical oversight and slow response times to urgent patient needs.
Google Reviews
Google Reviews
137 reviews on Google“Broadmead is a well-regarded retirement community praised for its beautiful, well-maintained grounds and active social environment. While independent living residents generally report high satisfaction, families of those in rehab or assisted living have raised serious concerns regarding medical oversight, staff responsiveness, and administrative competence.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social calendar and community events
- High-quality independent living environment
- Generally pleasant and cordial staff
Concerns
- Inconsistent or negligent medical care in rehab/assisted living (mentioned by 5 reviewers)
- Slow or non-existent response to patient alarms/needs (mentioned by 3 reviewers)
- Administrative staff perceived as dismissive or incompetent (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus and active social calendar, could you walk me through a typical day for a resident to see how they stay engaged with the community?
- 2With a 5-star staffing rating, what specific protocols do you have in place to ensure that call lights and resident requests are addressed promptly?
- 3How does your nursing team coordinate with families to ensure accuracy and transparency regarding medication management and daily health updates?
- 4Since your facility has a 5-star CMS health rating, what are the primary steps your leadership team takes to maintain such high standards during state inspections?
- 5How do you handle communication between the administrative team and families to ensure that any concerns regarding care are addressed quickly and effectively?
- 6What specialized training or support systems are in place for the staff working in the memory care unit to ensure residents feel safe and well-supported?
Personalized based on this facility's data
Key Review Excerpts
“While in the medical facility, Hallowell, my mother supposedly fell and hit her head in 2 places but staff did not call a doctor, ambulance nor a family member for more than 5 hours.”
“The staff has frequently not followed the protocol for administering her medications. On a more serious note, this 91 yr old woman has twice been left outside in 90 plus weather. The staff does not respond to the alarm that she carries.”
“Mom has lived there independently for several years and now in Assited Living apartment. Beautiful grounds, caring staff, many Cultural activities and excellent food options made it an easy transition to an active senior community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Broadmead has 19 federal deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve fire safety systems (sprinklers, emergency exits, smoke barriers), medication management and pharmacy services, and care planning. While no families filed complaints, the facility has faced repeated problems with fire safety compliance across multiple years, though pharmacy oversight issues appear to have been resolved after 2019.
Nov 20, 2025Routine16
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2024Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 19, 2019Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Broadmead
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit broadmead.org
Medicare data downloads
Original nursing home datasets
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